Joy

AKUGBUO JOY ADAOBI 1 Godwin Ebbi Street, Opposite Ojo barracks, Lagos. SUMMARY A customer-focused sales professional with a proven aptitude for learning and demonstrating new products. A highly engaged and positive team player with a strong customer focus and the motivation to deliver exceptional sales results. Well-developed written and verbal communication skills and a professional demeanor. - - EXPERIENCE Customer Service Sales Representative(Remote)- Customer Service Experience Expert (Call Center Agent) United Bank for Africa (UBA) – Customer Fulfillment Centre Consumer Opportunities LLC January 2025(CFC)- {Mrach 2022- November 2022} till date  Handle inbound and outbound calls,  Provided top-tier customer service through inbound assisting customers in making informed and outbound calls, addressing customer inquiries, purchasing decisions while ensuring resolving issues, and processing transactions. compliance with company guidelines.  Provide exceptional customer service by Customer Service Officer (Front Desk) addressing inquiries, resolving issues, United Bank for Africa (UBA) – Atiku Abubakar Hall Lagos and ensuring client satisfaction, strictly Nigeria - {November 2022- Till Date} adhering to company-provided scripts  Assist customers with various banking services such as and rebuttals. account opening, transaction processing, and general  Achieve and exceed sales targets by inquiries while ensuring compliance with bank policies. focusing on quality lead generation,  Serve as the first point of contact for customers, customer engagement, and consistent providing exceptional service and resolving inquiries infollow-up, converting prospects into person with professionalism and efficiency. satisfied homebuyers. SKILLS  Good Interpersonal skill and good Sales/Cashier/Finance – Grocery Bazaar Limited Communication skill • Prudent recording/management of financial records  Time management and team work • Established, developed and maintained  Product and service knowledge positive business and customer relationships  Expedited the resolution of customer  Sales techniques problems and complaints to maximize  MicroSoft Office satisfaction. Scored 95% in customer satisfaction survey. VOCATIONAL TRAINING EDUCATION - - - National Open University Of Nigeria BSC- BIOLOGY ED Adeyemi College Of Education, Ondo State NCE- Biology Science - NAOWA Computer Studies Vocational Training   Computer Appreciation Desktop Publishing REFERENCES- Pauliven College Missionary School (Senior School Certificate Exam) - Pamela Memorial College 2002/- Royal Star Schools, Ijeshatedo (FSLC) Mr. Patrick A. Manager Novagate technologies D06 Sokoto Plaza Trade Fair, Lagos-