Joy

I am Joy Akugbuo, a dynamic and results-driven professional with a Bachelor of Science in Biology Education from the National Open University of Nigeria and an NCE in Biology Science from Adeyemi College of Education, Ondo State. My career spans customer service, sales, finance, and education, equipping me with strong interpersonal, problem-solving, and analytical skills that drive excellence in any role I take on.

My Professional Experience and Skills-

1. Customer Service and Client Relations-

With my experience as a Customer Service Officer at United Bank for Africa (UBA), I have:

Assisted customers with account opening, transaction processing, and inquiries, ensuring compliance with banking policies.

Served as a front desk representative, offering professional and efficient customer interactions.

Handled inbound and outbound calls at UBA’s Customer Fulfillment Centre, resolving issues and processing transactions.

My remote work experience as a Customer Service Sales Representative at Consumer Opportunities LLC has also strengthened my ability to:

Provide exceptional customer service while guiding clients in purchasing decisions.

Ensure compliance with company policies while handling inquiries and resolving issues.

Exceed sales targets by generating leads, engaging customers, and converting prospects.

2. Sales, Finance and Business Operations

At Grocery Bazaar Limited, I gained valuable expertise in:

Financial management by prudently recording and managing financial transactions.

Business development, establishing and maintaining positive customer relationships.

Handling customer complaints efficiently, scoring 95% in a customer satisfaction survey.

I have undergone vocational training in computer studies, gaining expertise in:

Microsoft Office Suite (Word, Excel, PowerPoint)

Desktop Publishing

Computer Appreciation

My ability to integrate technology into service delivery enhances efficiency, customer satisfaction, and operational productivity.

My key Strengths and Personal Attributes

I Adept at fostering strong relationships with clients and colleagues.

Thrives in fast-paced environments while handling multiple tasks efficiently.

Resolves challenges swiftly, ensuring seamless operations.

Passionate about delivering exceptional service and satisfaction.

** Works effectively in both independent and collaborative settings.**

I am an energetic, detail-oriented, and goal-driven professional, ready to contribute valuable skills and expertise to a dynamic organization. With my proven track record in customer service, sales, and finance, I am eager to take on new challenges, drive business growth, and make a lasting impact.