Jovita Iwunze

JOVITA IFEOMA IWUNZE Sales Expert / Customer Support Representative House 22 Dideolu Estate,Victoria Island, Lagos, Nigeria. Email:-|- | PROFILE SUMMARY Results-driven sales professional with over 4 years of experience in the sales and customer support industry. Skilled at developing and executing high-impact sales strategies that boost profitability and client satisfaction. Adept at identifying and pursuing new business opportunities, building strong client relationships, and delivering tailored solutions to meet client needs. Have an adept experience in consultative selling, lead generation, pipeline management, and closing high-value deals. Exceptional interpersonal and communication skills with a talent for negotiating and influencing decision-making. Have closed high end deals and boosted company revenue by 15% and nurtured long-term client relationships. KEY STRENGTHS INCLUDE: ● Consistent Sales Performance: proven ability to exceed sales quotas by 110%-125% monthly through innovative sales techniques and relentless follow-ups. ● Strategic Prospecting and Lead Generation: expertise in identifying and pursuing new business opportunities in both existing and untapped markets, leading to communicating with a large number of prospects weekly and about 60% gets signed immediately thereby increasing the company's client base. ● Relationship Building: strong focus on creating value-driven and long-term partnerships with clients, resulting in high customer retention rates and repeat business. ● Team Collaboration and Leadership: experience working cross-functionally with marketing, product, and customer service teams to improve the overall sales process and customer experience. ● Product Knowledge: expertise at providing a clear, concise and in depth explanation of services rendered by the company and how it aligns with clients needs. Addressing any question clients may have. Experience with B2B/ B2C Sales. Proficient in CRM software (e.g Salesforce, Hubspot, Zendesk, Twilio) and different soft dialers, with a deep understanding of sales analytics to drive data-backed decision-making. WORK EXPERIENCES REIB CAPITAL LLC| MIAMI FLORIDA, UNITED STATES Customer support Specialist/ MCA Qualifier Full time position -) ● Answered customer inquiries via phone, email, or chat regarding loan products, terms, and application processes. ● Guided customers through the application, approval, and repayment processes. ● Assist customers in completing loan applications accurately and efficiently. ● Verified and collected necessary documentation, such as proof of income or identity, to meet regulatory requirements. ● Troubleshoot issues with online application portals or account access. ● Addressed customer concerns about loan status, repayment schedules, or disputes. ● Escalated complex problems to the appropriate department, such as underwriting or collections, if needed. ● Educated customers on loan terms, interest rates, fees, and potential risks. ● Handled sensitive customer data with confidentiality and integrity. ● Maintained accurate customer records in CRM systems. ● Proactively followed up with customers regarding loan status or additional needs. ● Provided a high level of service to build trust and retain customers. ● Promoted loyalty programs or incentives to encourage repeat business. ● Gathered and documented customer feedback on loan products and services to improve company offerings CREDIT WELLNESS LLC| WYOMING, UNITED STATES [REMOTE] Sales expert / Credit repair specialist [-] ● Helped inbound callers understand their credit situations and enrolled them in our services. ● Met the standard KPI of 15 sales per week and 3 sales per day. ● Generated leads through email marketing and cold calling. ● Sold dispute plans to leads. ● Analyzing credit history and reports with clients, educating them on ways to build a good credit. ● Maintained a punctuality of 100% on daily meetings and training. RENT TO OWN SERVICES ​CALIFORNIA, USA Cold caller|Appointment setter​[2021 – 2023] ● Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. ● Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. ● Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. ● Actively listened to customer inquiries and concerns, providing appropriate solutions and information. ● Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. ● Upsold to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services. ● Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. ● Collaborated effectively with team members to provide comprehensive support to potential clients. ● Stayed updated on real estate market trends to engage in informed conversations with potential clients. ● Consistently met monthly targets for lead generation and call volume. ● Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. NEXT INSURANCE INC | CALIFORNIA, UNITED STATES (REMOTE)​ Appointment Setter [​​2020/2021] ● Received calls and attended to customer queries in a friendly and timely manner. ● Reached daily dial targets by 75% thereby maintaining a consistent workflow and transfer of leads to advisors. ● Met 1 Transfer per hourly sales target. ● Worked closely with Team Leads to ensure the smooth answering of calls and provided customers with the right information regarding the type of insurance available to them . ● Maintained a punctuality of 100% on daily meetings, training and collaborations. ● Handled customer objections in a friendly, confident and communicative manner, ensuring that the customers were convinced to move forward with the call. ● Earned customer's trust by building rapport on the spot which led to achieving a personal sales target by 80% on a daily basis . ● Received recognition as one of the best customer support reps in the department in less than 3 months of commencement. EDUCATIONAL Bachelor of Science: Management – 1 CERTIFICATIONS • Digital Marketing • Microsoft Office st Degree