Jovita Iwunze

I have a 4 years experience in customer service, sales, and client relations, across various industries that has equipped me with exceptional communication, relationship-building, and problem-solving skills. Over the years, I’ve worked for different Industries where I exhibited my outstanding skill set:

At Reib Capital LLC (1 Year), I worked as a Lead Qualifier and Customer Care Representative. My responsibilities included identifying and qualifying high-quality leads, nurturing client relationships, and ensuring a smooth customer experience. I assisted clients who were looking to expand their business and get extra capital. I displayed skill set such as excellent communication skill, product knowledge and objection handling skill. My ability to build trust and understand client needs played a key role in creating positive interactions and generating new opportunities for the business.

At Credit Wellness LLC, I served as a Credit Repair Specialist for a couple of months, where I helped inbound callers understand their credit situations and got them enrolled to our services. I analyzed credit reports, identified areas for improvement, and provided tailored strategies to help clients repair and improve their credit scores. This role required a strong understanding of credit systems and financial literacy, as well as a commitment to client confidentiality and personalized support. I mastered different skills set in handling clients such as: patience, empathy and building trust.

At Rent to Own Services, I worked for 2 years as a Cold Caller/ Appointment Setter for a Real Estate Company. My role involved guiding clients through rent-to-own programs, providing the support and knowledge they needed to achieve homeownership. This position further enhanced my skills in customer service and managing complex client expectations within the real estate industry.

Additionally, I worked at Next Insurance INC (1 year), as an Appointment Setter, where I played a crucial role in connecting potential clients with sales representatives. I displayed excellent organizational skills, persistence, and the ability to engage clients effectively over the phone, ensuring that qualified prospects were properly aligned with the company’s insurance services.

Across these roles, I’ve honed my abilities in communication, time management, and relationship-building. I’ve consistently demonstrated adaptability in navigating different industries, including insurance, finance, real estate, and sales, while maintaining a client-focused approach. I also have experiences using different software and CRM such as Salesforce, Zendesk, Zoho, Microsoft Dynamic, Twilio and Google calendly. I take pride in delivering exceptional service, helping clients achieve their goals, and contributing to organizational success through my dedication and results-oriented mindset.”Looking forward to working and learning from your team of experts.