Jovita I Ifeoma | Freelancer Resume

JOVITA IFEOMA IWUNZE Sales Expert / Customer Support Representative House 22 Dideolu Estate,Victoria Island, Lagos, Nigeria. Email:-|- | PROFILE SUMMARY Results-driven professional with over 5 years of experience in the sales and customer support industry. Proven track record of exceeding lead conversion targets and contributing to revenue growth. Skilled at developing and executing high-impact sales strategies that boost profitability and client satisfaction. Adept at identifying and pursuing new business opportunities, building strong client relationships, and delivering tailored solutions to meet client needs. Have an adept experience in consultative selling, lead generation, pipeline management, and closing high-value deals. Exceptional interpersonal and communication skills with a talent for negotiating and influencing decision-making. Have closed high end deals and boosted company revenue by 15% and nurtured long-term client relationships. KEY STRENGTHS INCLUDE: ● Consistent Sales Performance: proven ability to exceed sales quotas by 110%-125% monthly through innovative sales techniques and relentless follow-ups. ● Strategic Prospecting and Lead Generation: expertise in identifying and pursuing new business opportunities in both existing and untapped markets, leading to communicating with a large number of prospects weekly and about 60% gets signed immediately thereby increasing the company's client base. ● Relationship Building: strong focus on creating value-driven and long-term partnerships with clients, resulting in high customer retention rates and repeat business. ● Team Collaboration and Leadership: experience working cross-functionally with marketing, product, and customer service teams to improve the overall sales process and customer experience. ● Product Knowledge: expertise at providing a clear, concise and in depth explanation of services rendered by the company and how it aligns with clients needs. Addressing any question clients may have. WORK EXPERIENCES Lead Generation Specialist BEAR STAR INSURANCE SERVICES, IRVINE, CALIFORNIA, UNITED STATES [-] ● Creating and implementing multi-channel lead generation campaigns (e.g., digital ads, content marketing, cold calling, referrals). ● Identifying target audiences and ideal customer profiles. ● Designing and optimizing lead nurturing workflows to convert prospects into policyholders. ● Collaborating with sales teams to ensure smooth lead handoff and conversion tracking. ● Leveraging SEO, PPC, social media, LinkedIn and email marketing to attract high-quality leads. ● Optimizing website and landing pages for lead capture. ● Analyzing campaign performance and customer behavior to refine lead generation strategies. ● Using CRM and analytics tools to track lead sources and ROI. ● Working with sales agents to align lead generation efforts with sales goals. ● Ensuring leads meet underwriting criteria before handing them off. ● Building referral programs with partners, agents, and affiliates. Sales expert / Credit repair specialist CREDIT WELLNESS LLC| WYOMING, UNITED STATES [REMOTE] [-] ● Helped inbound callers understand their credit situations and enrolled them in our services. ● Met the standard KPI of 15 sales per week and 3 sales per day. ● Generated leads through email marketing and cold calling. ● Sold dispute plans to leads. ● Analyzing credit history and reports with clients, educating them on ways to build a good credit. ● Maintained a punctuality of 100% on daily meetings and training. Customer support Specialist/ MCA Qualifier REIB CAPITAL LLC| MIAMI FLORIDA, UNITED STATES -) ● Guided customers through the application, approval, and repayment processes. ● Assist customers in completing loan applications accurately and efficiently. ● Verified and collected necessary documentation, such as proof of income or identity, to meet regulatory requirements. ● Addressed customer concerns about loan status, repayment schedules, or disputes. ● Escalated complex problems to the appropriate department, such as underwriting or collections, if needed. ● Educated customers on loan terms, interest rates, fees, and potential risks. ● Handled sensitive customer data with confidentiality and integrity. ● Maintained accurate customer records in CRM systems. Appointment Setter NEXT INSURANCE INC | CALIFORNIA, UNITED STATES (REMOTE) [2019/2021] ● Received calls and attended to customer queries in a friendly and timely manner. ● Reached daily dial targets by 75% thereby maintaining a consistent workflow and transfer of leads to advisors. ● Met 1 Transfer per hourly sales target. ● Worked closely with Team Leads to ensure the smooth answering of calls and provided customers with the right information regarding the type of insurance available to them . ● Maintained a punctuality of 100% on daily meetings, training and collaborations. ● Handled customer objections in a friendly, confident and communicative manner, ensuring that the customers were convinced to move forward with the call. ● Earned customer's trust by building rapport on the spot which led to achieving a personal sales target by 80% on a daily basis . ● Received recognition as one of the best customer support reps in the department in less than 3 months of commencement. SKILLS & COMPETENCIES ● Lead Generation & Prospecting ● B2B & B2C Sales ● Cold Calling & Email Outreach ● CRM & Sales Automation Tools ● Appointment Setting ● Customer Relationship Management ● Market Research & Data Analysis ● Communication & Negotiation TOOLS & TECHNOLOGIES ● CRM Software (HubSpot, Salesforce, Zoho) ● LinkedIn Sales Navigator ● Cold Email & Call Software ● Google Suite & Microsoft Office EDUCATIONAL Bachelor of Science: Management – 1 CERTIFICATIONS • Digital Marketing • Microsoft Office REFERENCES Available upon request. st Degree