Jovie Arcebal

JOVIE S. ARCEBAL VIRTUAL ASSISTANT WORK SUMMARY Customer Service Representative- 5+ years -TELCO ACCOUNT Customer Service Representative- 3 years -DENTAL INSURANCE PROFESSIONAL EXPERIENCE --m https://www.faceboo k.com/jovie.arcebal/ Molave, Pagadian City, Province of Zamboanga Del Sur, 7023 Philippines Sykes Asia (Foundever) |Customer Service Rep. July 2016 – September 2019 (Healthcare Insurance) Verified dental benefits and member eligibility Assisted with claims status and explanations Handled provider and member inquiries Resolved billing and policy concerns Maintained accurate call documentation Ensured HIPAA compliance at all times Maintained 98% accuracy in verifying dental benefits and processing claims. Awarded Top Agent recognition for SKILLS Customer Service Excellence Problem-Solving & Critical Thinking Time Management & Multitasking Tech-Savvy & Quick Learner consistently exceeding KPIs in customer satisfaction. Teleperformance | Customer Service Rep December 2019 - August 2025 (Telco Account) Processing Orders and track deliveries Timmerman Industries | Junior Accountant Handled customer inquiries via phone and email Resolved billing and payment issues Assisted with mobile and internet troubleshooting Processed plan upgrades and account changes Technical and Research skill Managed service activations and disconnections Attention to detail & Adaptability Handled escalations and technical concerns Persuasion & Negotiation skills. Confidentiality &Trustworthiness Research & Technical Skills Handled 40+ calls daily, achieving 95%+ accuracy in billing, payments, and service changes. Consistently exceeded performance metrics, earning multiple Top Performer awards. EDUCATION LANGUAGES English Filipino Saint Columban College – Pagadian, Province of Zamboange Del Sur, Philippines- Bachelor of Science in Business Administration Major in Financial Management