Jovie Arcebal

Dedicated customer service professional with 8 years of experience in delivering empathetic communication, active listening, and high‑quality problem resolution. Skilled in adapting tone across phone, email, and chat; always putting the customer first with follow‑ups until issues are completely resolved. Strong time management, reliability, and discipline have enabled consistent achievement of performance targets even in high‑volume, high‑pressure environments. Tech‑savvy and adaptable, with proficiency in customer service tools, software learning, and staying composed under pressure. Committed to continuous improvement, ownership of tasks, and bringing a positive, solutions‑focused attitude to every interaction.