Jovelyn Destreza Cacho

JOVELYN DESTREZA CACHO, LPT,RMT, MSDRM, MAED, CMHT, CMPT Upon request Upon request Upon request PROFESSIONAL PROFILE Dynamic healthcare and education professional with over a decade of experience in clinical diagnostics, virtual patient care, and project management. As a Registered Medical Technologist and Licensed Teacher, I excel at managing EMR/EHR systems for telehealth scheduling and patient intake, leading administrative operations such as calendar and email management, vendor relations, and workflow documentation, and designing inclusive training programs—from SPED and TEFL/TESOL instruction to BLS/CPR facilitation. Since 2016, my freelance portfolio spans Executive Assistance, Care Coordination, Research, Transcription, and Project Coordination: I’ve led full‐cycle recruitment and onboarding for nursing teams, coordinated 50+ weekly patient consultations, delivered data‐driven research reports, transcribed complex healthcare discussions with 99% accuracy, and orchestrated cross‐functional projects across global clients. Certified in Motivation & Productivity, Mental Health Training, SPED, Nursing Aid & Healthcare Safety, Early Childhood Care & Sustainability, and EF SET C2 Proficient English, I leverage Microsoft Office, Google Workspace, CRM platforms, and telehealth tools to deliver seamless, patient‐centered care and high‐impact administrative support. CORE COMPETENCIES Virtual Medical Assistance & Care Coordination: Remote scheduling, EMR/EHR management, patient intake coordination Administrative & Executive Support: Calendar & email management, document preparation, triaging phone calls, inbound call handling Customer Service & Technical Support: Handling customer inquiries, troubleshooting technical issues, chat/email support Credit Analysis: Reviewing credit applications, risk assessment, data validation Recruitment & Onboarding: Candidate sourcing, interviewing, application processing Research & Transcription: Data collection, transcription, report writing, meeting minutes Project Coordination: Task management, process documentation, workflow optimization Technical Proficiency: Google Workspace, Microsoft Office, CRM systems, telehealth platforms Interpersonal Skills: Excellent communication, team collaboration, problem‐solving TECHNICAL & LANGUAGE SKILLS Technical Skills: Proficient in Microsoft Office, Google Workspace, EMR/EHR systems, CRM platforms, Calendly, Trello, Canva and telehealth software, Wellsky- Consolo, Ring Central, GoTo etc., Languages: Fluent in English; Native in Filipino JOVELYN DESTREZA CACHO, LPT,RMT, MSDRM, MAED CMHT, CMPT PROFESSIONAL EXPERIENCE Patient Coordinator / Home Health Coordinator/EA(Remote) (Homehealth care and Hospice) 2023 – January 2026 Office Administration Support: Managed office schedules by creating calendars and organizing IDG meetings with meeting invitations. Answered phone calls and monitored faxes hourly, ensuring timely routing or response as advised by nurses. Oversaw vendor accounts related to patient care services. Developed and maintained an Administrative Workbook outlining workflows, processes, and procedures to train future Case Manager Assistants. • Ensured operational phone communication and performed all additional duties as assigned by the Executive Director. Care Coordination: • Coordinated patient admissions and routine visit appointments, providing clerical support to nursing staff. • Facilitated communication between patients, clinicians, and external vendors to promptly address patient needs, emphasizing patient safety, physical, and psycho-social comfort. Team & Quality Service: • Implemented systematic and organized processes to support team functions and deliver high-quality service aligned with organizational standards. Recruitment & Onboarding: • Managed job postings on platforms such as Indeed, updating descriptions and role requirements as needed. •Reviewed and screened incoming resumes, conducted initial interviews, and coordinated interview schedules with department heads. •Performed reference checks and documented findings. •Facilitated smooth onboarding of new hires, including orientation, access setup, and training coordination. •Maintained recruitment records and ensured all HR documentation was accurate and compliant. Freelance Virtual Assistant / Multi-Role Professional (Executive Assistant, Care Coordinator, Researcher, Transcriptionist, Project Coordinator) Freelancing & Gig Work | 2016 – Present Care Coordination & Administrative Support: (Includes Recruiting) Answered phones and emails promptly, ensuring excellent customer service for clients, nurses, and referral partners. Recruited and interviewed candidates, managed applications, and maintained comprehensive onboarding records. Coordinated nurse schedules and worked closely with clients to ensure smooth care operations. Research & Documentation: Conducted research, data collection, and in-depth aanalysis whiletranscribing interviews and healthcare discussions with accuracy. Produced detailed reports, meeting minutes, and documentation to support project deliverables. Executive Assistance & Project Coordination: Provided administrative ssupport,including calendar management, drafting correspondence, and coordinating special projects. Led project initiatives, coordinated virtual meetings, tracked progress, and ensured timely completion of milestones. Conducted proactive outreach calls to clients and nurses to gauge service satisfaction and identify improvement opportunities. Additional Roles (Selected Experience Highlights): College Instructor – Allied Health Sciences Camarines Norte State College, Philippines Developed and delivered curricula, integrated virtual labs, and supervised student research projects. Managing Owner JCP Trading, Sabon Station – Daet, Fabs Camarines Norte Directed operations, marketing, and customer engagement initiatives. Part-time & Call Center Roles: – Front Desk Officer at Canimog Hotel – Technical Support Representative at TeleTech, Rizal – Credit Analyst at Convergys Philippines, Makati City – Call Center Representative at Magellan Solutions Inc. – Radio Station Working Student at Radyo ng Bayan – Receptionist at Nathaniel Hotel JOVELYN DESTREZA CACHO, LPT,RMT, MSDRM, MAED, CMHT, CMPT Upon request Upon request Upon request EDUCATION & ACADEMIC ACHIEVEMENTS Angeles University Foundation Doctor of Public Health Promotion & Education (on-going) Central Bicol State University of Agriculture Master of Science in Disaster Risk and Management • A.Y 23-24 Dean’s Lister • A.Y 22-23 President Lister Camarines Norte School of Law Juris Doctor – 2nd Year (2021 – 2023) Central Bicol State University of Agriculture Diploma in Disaster Risk and Management (2020 – 2022) Bicol State College of Applied Science & Technology SLP – Special Learning Program (Methods) – AY 2021 Universidad de Sta. Isabel Bachelor of Science in Medical Laboratory Science • Class of 2019; Class Scholar & Magna Cum Laude Nominee (transferee) Philippine Women's University Diploma in Hotel & Restaurant Management & Services – Daet Campus • Academic Excellent Awardee; Scholarship Recipient (Academic Year-) Bataan Peninsula State University BS in Secondary Education, Major in Special Education • Dean’s List Honoree (A.Y-) Our Lady of Lourdes College Foundation High School (A.Y-) • Valedictorian, Daet, Camarines Norte Seventh Day Adventist Multi-grade School Elementary (A.Y-) • Salutatorian, Daet, Camarines Norte CERTIFICATIONS & INTERNATIONAL POSTGRADUATE COURSES Diploma in Special Education Needs (SPED) International College of Excellence, Bangkok, Thailand — October 30, 2023 Diploma in Nursing Aid & Healthcare Safety International Bureau of Management — October 2023 Diploma in Early Childhood Care & Sustainability Development International Bureau of Management — December 2023 EF SET Certification, C2 Proficient (Highest Level) — 2023 TEFL: Teaching English as a Foreign Language — 2023 TESOL: Teaching English to Speakers of Other Languages — 2023 TEYL: Teaching English to Young Learners — 2023 Certified Motivation & Productivity Trainer — 2024 Certified Mental Health Trainer — 2023 Skills for Mental Health Trainers — April 2024 Psychological First‐Aid (Entry Level & Master Class) — April 2024 Mental Health First Aid for People with Suicidal and Self‐Harming Tendencies — April 2024 Basic Life Support (BLS) & CPR Certification Level 1 Certification, Clinical Legal Education Program Regional Trial Court, Daet, Camarines Norte — November 2022 Registered Medical Technologist – PRC, Philippines Licensed Professional Teacher – PRC, Philippines REFERENCES Available upon request