Jovana Vojinovic

JOVANA VOJINOVIC - - www.linkedin.com/in/jovana-vojinović Belgrade, Serbia Summary I have five years of direct experience working with UHNWIs and their businesses, serving their needs for greater asset protection, financial freedom, and tax optimisation. Due to my problem-solving and detail oriented approach, I was promoted numerous times in a short amount of time and moved teams that I managed in response to my present company's requirement for restructuring. As a result, I have developed highly transferable skills and the capacity to quickly adjust to different surroundings, and I consider myself a Jack of all trades. I have a proven track record of supporting and strengthening customer success teams based on data and feedback, that achieved high satisfaction rates and greater income from repeat customers. Working in a fast-paced start-up and industry necessitated ongoing development in the customer success team and the addition of tiny details to enhance the experience. Furthermore, I have experience developing scalable frameworks and procedures, as well as training and mentoring individuals. While I am very data-driven, I am not the type of person who only looks at data. I constantly get involved with the team and clients to gain a sense of the situation and gather direct input. Looking for new challenges, and I am excited about the opportunity to discuss how my skill set complements your present and future needs. Skills CRM software (Salesforce) Monday.com MS Office Excel Zendesk Basecamp Customer Success Project Management Relationship-Building Customer Relationship Management Team Management and mentoring Process Improvement Recruiting Product Launch Ownership KPI and Objection Setting Problem-Solving Critical Thinking Leadership Adaptability Negotiation Experience Nomad Capitalist Business Development Director Global 05/2023 - 01/2024 Senior Manager responsible for Product development team, partnership relationship, new products launch and market analysis. • • • • • • • Lead Product development team responsible for planning tax reduction and immigration/mobility strategies for UHNWI to achieve 85% back end sales Increased the number of vendors and partners for 60% Negotiated 30% on average price reductions with vendors and on average 20% increase in receivable commissions Negotiated with government stakeholders favorable immigration policies for UHNWI New product launch ownership Build an internal knowledge database, training, processes and SOPs Served as a Brand Ambassador for webinars, trade shows, podcasts and other marketing-related events Nomad Capitalist Director of Operations and Sales Global 11/2021 - 05/2023 Drove client success through comprehensive oversight of their entire journey, from initial engagement to loyal repeat business. Spearheaded a high-performing team across Sales, Product, and Project Management departments, ensuring seamless coordination and outstanding results. • • • • • • Led staff of three direct reports and a group of 30 remote people solely responsible for company's revenue and client's success, reported directly to the CEO Improving average lifetime client value by 66% by introducing new product offerings and further improving customer support with the average CSAT score of 4.6 Improving front end close rate by 166% and maintaining back end close rate at 70% Amplified staff growth by an 175% across the company, demonstrating expertise in talent recruitment, development, and management within a dynamic multicultural environment KPIs setting and monitoring, revenue forecasting and margin protection Demonstrated strong focus on identifying areas for improvement in processes and performance and offering effective solutions Experience Nomad Capitalist Belgrade Operations Manager 06/2020 - 11/2021 Led a team of project managers in different countries, responsible for implementing solutions provided by consultants in area of global immigration, taxation and offshore restructuring for UHNWI. • • • • • Amplified staff growth of 375% within the department and developed 3 junior managers, reported directly to the CEO Developed new operational and quality control processes, which resulted in reducing average implementation time from 13 to 9 months and average CSAT score of 4.4 Handled A/P, cost-tracking and cost reduction Developed department organizational, staffing and training plan, performance improvement plans, incentives for top performers Identified revenue leaks and maximized sales opportunities from existing clients, which resulted in promotion Nomad Capitalist Belgrade Research Manager 09/2019 - 06/2020 Led a team of 4 remote research associate, responsible for identifying and developing immigration program in different countries and global tax reduction strategies for UHNWIs and their businesses. • • • • • Increased product offers by 70% Vetted lawyers and other vendors and established long term partnerships, negotiating legal terms and costs Prepared detailed internal reports about new products as a roadmap for project managers Worked with company's CEO on testing new products Trained sales and marketing team on new product offerings Nomad Capitalist Belgrade Research Associate 02/2019 - 09/2019 Conducted market analysis and researched immigration programs, tax reduction strategies and banking opportunities for UHNWIs across the globe • • Prepared comprehensive internal reports with opportunities and presented those to company's CEO Worked with Sales and Product team to identify clients needs and present new solutions MICC WeB Balkans Human Rights Educator 01/2019 - 01/2020 A part-time position that that entailed educating young people about status of human rights across Balkan, importance of reconciliation and relationship in multi-ethnical environment. • • Providing a detailed explanation about human rights, human rights development, humanitarian law Leading on the ground or remote workshops Centre for Contemporary Politics Belgrade Intern • • • 04/2018 - 10/2018 Organizing 26 press conferences and events Writing 50 + blogs related to the European Union's politics and polities Assistance with writing projects for the European Union funding Education University of Belgrade, Faculty of Political Science Belgrade BA International Affairs 10/2014 - 09/2018 LIBEK- Libertarian Club Public Policy Academy 09/2017 - 07/2018 Languages Serbian Native English Proficient French Intermediate References Available on Request Spanish Intermediate