Jovana Vojinovic

I have five years of direct experience working in a start-up, that served UHNWIs and their businesses, serving their needs for greater asset protection, financial freedom, and tax optimisation (B2B, B2C). Thanks to my problem-solving and detail-oriented approach, I quickly earned several promotions and successfully led teams through a company-wide restructuring and improvement process. Throughout my experiences, I have cultivated a wide range of adaptable skills and the ability to seamlessly adapt to new environments, hence, I would consider myself a Jack of all trades. 

I have a proven track record of supporting and strengthening customer success teams based on data and feedback- In a relatively short amount of time, I have led my team to improve average lifetime client value by 66% and further improve customer support with an average CSAT score of 4.6.

Furthermore, I have experience developing scalable frameworks and processes, documenting procedures, and building knowledge databases, and training systems. I have been successfully recruiting and training remote teams, and most importantly, building up new leaders. 

I am a strong believer in data and KPIs. However, I am not the type of manager who spends days simply looking at dashboards and drawing conclusions from them. I am someone who constantly gets involved with the team and clients to gain a sense of the situation, gather direct input, and provide mentorship and guidance. I like to lead my teams by example, constantly having my finger on the pulse of the team to ensure good dynamics and cooperation.  

Additionally, my background in sales management puts me in a unique position to not only lead the team to great customer success but also increase revenue.