Jovana Saltamarski
Profile
A seasoned professional with proven expertise in requirements
gathering, business analysis, project management and coordination, and
client relations. Focused, pro-active and result-oriented with a strong
attention to detail, combining enviable communication skills.
Employment History
Integration Advisor/ Business Analyst, SAP Ariba
Details
Vrhinka, Slovenia
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Skills
Problem Solving Skills
AUGUST 2023 — PRESENT
SAP Ariba Global is provider of collaborative business commerce
solutions.
Responsibilities:
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Engaging with Customers (Buyers) and internal teams to collect
requirements, define specifications for suppliers, develop customer
specific technical guidelines and prepare a time bound project plan
Support Suppliers & Buyers through the development, end-to-end
testing of their integration solution with SAP Business Network,
real time troubleshooting
Advise customers on creative and flexible approaches to speed up
their integration to SAP Business Network.
Client Solution training
Ensure project governance by providing reports and status updates
on weekly basis for internal teams and buyer organization on all
projects
Data & Requirements gathering for the implementation.
Preparing technical integration guidelines with detailed
explanation, translating business need to tech specifications
Implement processes across all related applications (SAP/non-SAP)
Lead resolution of implementation issues
Support go-live of project
Customer Experience Manager/Project Manager, LiveLike, New
York City
NOVEMBER 2021 — JUNE 2023
LiveLike is a technology company dedicated to empowering digital
experiences that enable deeper fan engagement, increased retention
rates, and new monetization opportunities. LiveLike’s audience
engagement platform and gamification engine helps top sports
organizations and media companies to enhance the fan experience,
increase the time spent interacting with their content, and unlock the
power of first-party data. Through customized interactive and social
features, LiveLike has connected fans to some of the biggest live events
around the world, from the Super Bowl, FIFA World Cup, and NCAA
March Madness, to concerts, festivals, and the U.S. presidential debates
Responsibilities:
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Leading a group of Solution Architects to help onboarding of
customers
Project Management
Analytical Thinking Skills
Leaderships Skills
Strong Communication Skills
Languages
English
Spanish
Turkish
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Helping companies succeed in implementation the desired
solutions
Identifying areas for improvement, refining processes
Creating support processes
Modifying and optimizing integration and solution processes
Business analysis for custom solutions, incl. analysis of customer
support data
Completing performance evaluations
Business Analyst , The Service Pro
JANUARY 2018 — DECEMBER 2021
Responsibilities:
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Analyzing software enhancement requests from clients
Identifying business needs
Collaborating with stakeholders and keeping them informed
Coordinating with DEV team on milestones and action items
Customer Support Manager, The Service Pro, Columbus
JANUARY 2018 — DECEMBER 2021
ServicePro Platform that automates all aspects of field service
operations for enterprise and small business customers that span office
management, advanced route optimization, payment processing, digital
sales, marketing, and customer acquisition solutions that accelerate
growth, streamline operations, increase customer retention, and
maximize revenue.
Responsibilities: ·
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Managing daily support tasks
Coordinating team responsibility
Training new recruits
Managing key accounts - identifying root causes for reported
issues, troubleshooting, and providing tech solutions
Support Tech, The Service Pro, Columbus
MAY 2015 — DECEMBER 2017
Education
Bachelor of English Literature , University St. Ciryl and Methodius ,
Skopje
OCTOBER 2009 — JANUARY 2015
Bachelor of Geography and Tourism, University of Physics and
Mathematics, Skopje
OCTOBER 2010 — JANUARY 2015
