JOSUA E. JAKOSALEM
C U S T O M E R
S E R V I C E
R E P R E S E N T A T I V E
PROFILE
Highly motivated Customer Service Representative with 7 years of
experience exceeding customer expectations in Davao City,
Philippines. Proven ability to troubleshoot issues effectively, build
rapport, and foster positive customer relationships. Adept at
collaborating across departments to ensure seamless service
delivery. Skilled in communication and relationship management,
fostering a collaborative work environment.
CONTACT--Davao City, Davao Del Sur
SKILLS
Customer Service Excellence
Issue Resolution
EXPERIENCE
SUPERVISOR OF OPERATIONS
VXI Global Solution Davao, Davao,
Philippines
2022-07 - 2023-10
Motivated and results-oriented Operations Supervisor with a proven
track record of leading and inspiring high-performing teams to
achieve operational excellence.
Led and inspired high-performing operational teams to deliver
outstanding results against KPIs.
Communication (written & verbal)
Relationship Building
Customer Service Representative
Cross-Functional Collaboration
VXI GLOBAL SOLUTION, Roku, Davao
2021-03 - 2022-07
Problem-Solving
PROFICIENT IN MICROSOFT WORD, EXCEL, AND
MICROSOFT TEAMS
GOOGLE ( SHEET, CALENDAR AND MEET)
PROFICENT IN ZENDESK, ZENDESK CHAT,
INCONTACT
SOFTPHONE AND SLACK
Provide service by answering their questions. becomes Deliver exceptional
customer service by actively listening to inquiries and providing
comprehensive solutions through phone and email.
"Provide excellent service, resolving the issue in a timely manner..."
becomes "Effectively resolve customer issues promptly and accurately,
exceeding expectations for a first-call resolution.
PROBLEM SOLVING
DATA ANALYSIS
Technical Support
Team Development
VXI Global Solution Davao, Davao, Philippines
2019-09 - 2021-03
EDUCATION
SECONDARY SCHOOL
Marahan National High School - Marahan
Marilog District Davao City
2014
BACHELOR OF TECHNOLOGY
Cotabato Foundation College of
Science and Tech - Katipunan Arakan
Cotabato
Fielded customer inquiries and addressed product/service concerns via
phone using VOIP technology. Provided empathetic and professional
customer support, resolving issues and exceeding satisfaction
expectations.
Leveraged strong product knowledge to recommend solutions that address
customer needs and drive team sales. Collaborated with the sales team to
identify upsell and cross-sell opportunities, contributing to increased
revenue.
Customer Service Representative
Teleperformance Philippines Inc, Davao
2017-02 - 2019-09
Customer support for an online travel company based in the US helps
customers book their airline tickets, hotel reservations, car rentals, cruises,
and vacation packages.
MARKET RESEARCHER
Survey Sampling International | US Sampling, Davao
Design and develop effective survey instruments (questionnaires) for
consumer and business-to-business (B2B) markets, tailored to specific
research objectives.
Conduct sampling strategies to identify and reach appropriate target
audiences for each survey project.
