Josua E. Jakosalem

For the past 7 years, my profession has been driven by my ambition to exceed clients' expectations. It all began seven years ago when I began working as a customer support agent. Building relationships and fostering trust were just as important in this role as answering phones and solving issues. I got more adept at figuring out the underlying problems that clients were facing and enhanced my capacity to actively listen. My natural capacity to empathize allowed me to deal calmly and empathetically with challenging situations. My ability to speak succinctly and precisely made sure that clients felt powerful and educated after our exchanges. Whether it was solving technological problems, deciphering intricate policies, or just lending a sympathetic ear, I enjoyed coming up with solutions that made people happy. It was about creating enduringly good experiences rather than merely solving problems .As my knowledge and experience increased, I realized I had a predisposition towards leadership. Over the past year, assuming the role of Supervisor has presented both challenges and rewards. My attention moved from dealing with customers one-on-one to leading and inspiring a group. I now use my knowledge to mentor and grow my team members, creating a supportive and cooperative work atmosphere for everybody. I've discovered that inspiring and empowering others is more important for effective leadership than giving commands. I set an example for others to follow, exemplifying the value of tolerance, competence, and a sincere will to assist. I empower my team to continuously surpass client expectations by fostering an environment of open communication and ongoing learning. Making decisions based on data is the mainstay of my leadership approach. By examining customer feedback and performance metrics, I am able to pinpoint areas that require enhancement and put strategies into place to maximize the customer experience. Working well with colleagues from different departments is essential to ensuring a seamless experience for both personnel and customers. My experience in customer service has always changed. I've gained a broad range of talents over the last eight years, including leadership, problem-solving, communication, and a thorough comprehension of client demands. As a fervent supporter of providing excellent client experiences, I'm sure that any company will benefit greatly from my abilities to motivate and guide teams.