Joslyn Peterson

JOSLYN PETERSON 2513 N. Albertha Ave Springfield, MO 65803 Cell:-- Work History Collage.com - Remote Work 10/2020 - 01/2021 Customer Satisfaction Representative ❖ Responsible for making sure our customers are happy by troubleshooting questions about the Collage.com website. ❖ Help design products on the site. ❖ Assist with recently placed orders. ❖ Communicate with customers via live chat, phone calls, and emails. Relief Solutions International - Springfield, MO 12/2018 - 7/2020 General Manager ❖ Responsible for daily business operations. ❖ Formulate policies ❖ Oversee, Monitor, and Motivate Customer Service & Administration Staff. ❖ Hiring, training, and evaluating employees, taking corrective action when necessary. ❖ Evaluate performance and productivity. ❖ Accounts payable/receivable ❖ Resolve and Respond to Credit Card Chargebacks. ❖ Resolve and Respond to Consumer Complaints. Relief Solutions International - Springfield, MO 10/2016 - 12/2018 Administration Manager ❖ Responsible for the day-to-day operations of the administrative department and supervising staff members. ❖ Developing, reviewing, and improving administrative systems, policies, and procedures. ❖ Ensuring the office is stocked with necessary supplies. ❖ Accounts payable/receivable ❖ Resolve and Respond to Credit Card Chargebacks. ❖ Resolve and Respond to Consumer Complaints. Relief Solutions International, Springfield, MO 11/2014 - 10/2016 Customer Service Representative ❖ Responsible for customer service and processing client files. ❖ Contacted clients and updated on the status of account. ❖ Answer phones - assisted clients with any issues they may have. ❖ Verify client files. ❖ Send appropriate client documents to the correct department for processing. Marshfield Mail - Marshfield, MO 04/2011 - 08/2014 Customer Service Representative ❖ Responsible for customer service and various duties for the newspaper. ❖ Entered classified ads for customers, in person, and over the phone. ❖ Handled subscription renewals. ❖ Resolved issues with newspaper mailings. ❖ Received and posted subscription and ad payments. ❖ Handled “Money Saver Market Place” - online customer ordering of business cards, banners, postcards, etc. ❖ Trained co-workers in various duties. ❖ Acted as back-up for Office Manager in her absence. ❖ Acted as back-up for Sales Representatives in their absence. ❖ Review and scheduled business customer inserts for the newspaper. XEROX Global Imaging Services - Hot Springs, AR 08/2008 - 08/2010 Imaging Expeditor ❖ Responsible for various imaging projects ❖ Coordinate imaging projects with supervisors and team members. ❖ Communicate with customers to facilitate production process compliance with customer contracts. ❖ Communicate to supervisor and team members of customer or production issues and opportunities. ❖ Acted as back-up for Project Supervisor during an absence. ❖ Attend project meetings. ❖ Update daily billing sheets. ❖ Trained team members in all team positions. XEROX Global Imaging Services - Hot Springs, AR CD Production Project Lead ❖ Responsible for supplying customers with the end product ❖ Responsible for burning customer information/project CDs. ❖ Trained team members in all team positions. 08/2005 - 08/2008 ❖ Updated daily tracking sheets. ❖ Customer Service - communicate with customers regarding orders. ❖ Communicated to supervisor and team members of customer or production issues and opportunities. ❖ Responsible for packaging and shipping customer CDs. XEROX Global Imaging Services - Hot Springs, AR 07/2003 - 08/2005 CD Production Associate ❖ Responsible for supplying customers with the end product. ❖ Responsible for burning customer information/project CDs. ❖ Responsible for packaging and shipping customer CDs. ❖ Updated daily tracking sheets. ❖ Customer Service - communicate with customers regarding orders. Education High School Diploma Brainerd Senior High School - Brainerd, MN Skills and Tools Administrative Assisting Administrative Work General Office Multi-line Phone Reception Work Scanner Telemarketing Ten Key Windows Calculator Cashier Computer Literate Computer Operating Copy Machine Data Entry Document Scanning Microsoft Word/EXCEL Fax Internet Knowledgeable Inventory JAVA 05/2000 CRM DropBox Accounting: Quickbooks SurePay - Payroll