Joslyn Peterson

Work History:

Collage.com - Remote Work                            10/2020 - 01/2021

Customer Satisfaction Representative

• Responsible for making sure our customers are happy by troubleshooting questions about the Collage.com website.
• Help design products on the site.
• Assist with recently placed orders.
• Communicate with customers via live chat, phone calls, and emails.

Relief Solutions International - Springfield, MO                12/2018 - 7/2020

General Manager

• Responsible for daily business operations.
• Formulate policies
• Oversee, Monitor, and Motivate Customer Service & Administration Staff.
• Hiring, training, and evaluating employees, taking corrective action when necessary.
• Evaluate performance and productivity.
• Accounts payable/receivable
• Resolve and Respond to Credit Card Chargebacks.
• Resolve and Respond to Consumer Complaints. 

Relief Solutions International - Springfield, MO                10/2016 - 12/2018

Administration Manager

• Responsible for the day-to-day operations of the administrative department and supervising staff members.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies.
• Accounts payable/receivable
• Resolve and Respond to Credit Card Chargebacks.
• Resolve and Respond to Consumer Complaints.

Relief Solutions International, Springfield, MO                11/2014 - 10/2016

Customer Service Representative

• Responsible for customer service and processing client files.
• Contacted clients and updated on the status of account.
• Answer phones - assisted clients with any issues they may have.
• Verify client files.
• Send appropriate client documents to the correct department for processing.

Marshfield Mail - Marshfield, MO                        04/2011 - 08/2014

Customer Service Representative

• Responsible for customer service and various duties for the newspaper.
• Entered classified ads for customers, in person, and over the phone.
• Handled subscription renewals.
• Resolved issues with newspaper mailings.
• Received and posted subscription and ad payments.
• Handled “Money Saver Market Place” - online customer ordering of business cards, banners, postcards, etc.
• Trained co-workers in various duties.
• Acted as back-up for Office Manager in her absence.
• Acted as back-up for Sales Representatives in their absence.
• Review and scheduled business customer inserts for the newspaper.

XEROX Global Imaging Services - Hot Springs, AR            08/2008 - 08/2010

Imaging Expeditor

• Responsible for various imaging projects
• Coordinate imaging projects with supervisors and team members.
• Communicate with customers to facilitate production process compliance with customer contracts.
• Communicate to supervisor and team members of customer or production issues and opportunities.
• Acted as back-up for Project Supervisor during an absence.
• Attend project meetings.
• Update daily billing sheets.
• Trained team members in all team positions.

XEROX Global Imaging Services - Hot Springs, AR            08/2005 - 08/2008

CD Production Project Lead

• Responsible for supplying customers with the end product
• Responsible for burning customer information/project CDs.
• Trained team members in all team positions.
• Updated daily tracking sheets.
• Customer Service - communicate with customers regarding orders.
• Communicated to supervisor and team members of customer or production issues and opportunities.
• Responsible for packaging and shipping customer CDs.

XEROX Global Imaging Services - Hot Springs, AR            07/2003 - 08/2005

CD Production Associate

• Responsible for supplying customers with the end product.
• Responsible for burning customer information/project CDs.
• Responsible for packaging and shipping customer CDs.
• Updated daily tracking sheets.
• Customer Service - communicate with customers regarding orders.

Skills and Tools:

Administrative Assisting

Administrative Work

General Office Multi-line Phone

Reception Work

Scanner

Telemarketing

Ten Key

Windows

Calculator

Cashier

Computer Literate

Computer Operating

Copy Machine

Data Entry

Document Scanning

Microsoft Word/EXCEL

Fax

Internet Knowledgeable

Inventory

JAVA

CRM

DropBox

Accounting:

Quickbooks

SurePay - Payroll