Josie Obguia

JOSIE OBGUIA EXPERIENCED VIRTUAL ASSISTANT AND BPO PROFESSIONAL PROFESSIONAL PROFILE WORK EXPERIENCE Sykes BPO - Settlements Officer for a financial account Decade-long experience in the BPO industry as a Customer Service Professional; 2-year experience in Virtual Assistance. COMPETENCY SEPTEMBER 2019 - PRESENT Doing vendor settlement by ensuring related documents are compliant Processing daily disbursement Making follow-up calls / emails to clients for accounts that have issues, i.e. applications that require reassessment, verifying client's bank account; Contacting vendors with invoices that are not compliant Freelance - Virtual Assistant to a Marketing Manager APRIL - AUGUST 2019 > Substantial experience in handling client and customer requests, complaints and inquiries > Exceptional English communication skills both written and oral > Successful team player but can work individually under minimal supervision > Easily learns using different kinds of software tools > Flexible enough to adapt different ways of working and company culture Create curated contents for client's Facebook and Social media accounts Sent marketing emails to prospective clients Ghost write articles for client's website Hikinex / Elevateinternational - Administrative Coordinator MAY 2018 - MARCH 2019 Doing administrative tasks like sending marketing emails, lead generation, maintaining files, doing research, organizing client schedule, travel management, etc. Maintaining and organizing client profiles and updating the company’s contact and mailing lists In-charge of the client's Craig's List account TECHNICAL SKILLS Freelance / Self-employed - Virtual Assistant OCT 2017 - APR 2018 Microsoft Office tools Microsoft Dynamics Canva Mailchimp Finppower Genesys Purecloud Promapp Google docs, sheets, hangouts, etc Zendesk for email and chat Lead generation tools such as Zoom info SAP - CRM Communication tools such as Slack and Zoom Linkedin sourcing EDUCATION Passed the Licensure Exam for Teachers in 2004 North Davao Colleges Bachelor of Secondary Education 24 units of Professional Education 2004 University of Mindanao Bachelor of Arts in Mass Communication - 1999 CONTACT Handled the client's email marketing campaign Writing articles for client's website Performed lead generation for client's marketing activities Sidekicks - Customer Support VA OCT 2016 - JAN 2018 Handled customer complaints and inquiries via email using Zendesk email management tool Answer customer inquiry via live chat Sending EOD report Shell Business Operations - Customer Service Professional MAR 2010 - MAY 2016 Processing customer's orders using SAP-CRM tool Handling delivery status issues - worked with Shell plants and distributors as well as carriers to resolve delivery complaints Initiating invoice disputes Providing related documents to customers upon request Participated in Project Churn - calling dormant customers and encouraged them to order again thus resulting in sales increase Accenture - Technical Support Representative APR 2008 - JAN 2010 Answering phone calls and assisting customers of their technical concerns Perform basic troubleshooting of internet connection issues Assist first-time customers to set-up their modem, download needed / related software and set-up their email in Outlook Schedule service calls for installation and repair requests ePLDT Ventus - Technical Support Representative JUN 2006 - APRIL 2008 Unit 410 Sunshine Garden, Arayat Cor. Cordillera St., Mandaluyong - https://www.linkedin.com/in/josie -o-b Call handling - answer customer's technical, billing and programming concerns Perform basic troubleshooting for satellite tv issues Help customers program their satellite tv remote control with their other equipment Schedule a dispatch for installation and repair requests