JOSIE OBGUIA
EXPERIENCED VIRTUAL ASSISTANT
AND BPO PROFESSIONAL
PROFESSIONAL
PROFILE
WORK EXPERIENCE
Sykes BPO - Settlements Officer for a financial account
Decade-long experience in the
BPO industry as a Customer
Service Professional; 2-year
experience in Virtual
Assistance.
COMPETENCY
SEPTEMBER 2019 - PRESENT
Doing vendor settlement by ensuring related documents
are compliant
Processing daily disbursement
Making follow-up calls / emails to clients for accounts that
have issues, i.e. applications that require reassessment,
verifying client's bank account; Contacting vendors with
invoices that are not compliant
Freelance - Virtual Assistant to a Marketing Manager
APRIL - AUGUST 2019
> Substantial experience in handling
client and customer requests,
complaints and inquiries
> Exceptional English communication
skills both written and oral
> Successful team player but can work
individually under minimal supervision
> Easily learns using different kinds of
software tools
> Flexible enough to adapt different
ways of working and company culture
Create curated contents for client's Facebook and Social
media accounts
Sent marketing emails to prospective clients
Ghost write articles for client's website
Hikinex / Elevateinternational - Administrative
Coordinator
MAY 2018 - MARCH 2019
Doing administrative tasks like sending marketing emails,
lead generation, maintaining files, doing research, organizing
client schedule, travel management, etc.
Maintaining and organizing client profiles and updating the
company’s contact and mailing lists
In-charge of the client's Craig's List account
TECHNICAL
SKILLS
Freelance / Self-employed - Virtual Assistant
OCT 2017 - APR 2018
Microsoft Office tools
Microsoft Dynamics
Canva
Mailchimp
Finppower
Genesys Purecloud
Promapp
Google docs, sheets, hangouts, etc
Zendesk for email and chat
Lead generation tools such as Zoom
info
SAP - CRM
Communication tools such as Slack
and Zoom
Linkedin sourcing
EDUCATION
Passed the Licensure Exam for Teachers
in 2004
North Davao Colleges
Bachelor of Secondary Education 24 units of Professional Education 2004
University of Mindanao
Bachelor of Arts in Mass
Communication - 1999
CONTACT
Handled the client's email marketing campaign
Writing articles for client's website
Performed lead generation for client's marketing activities
Sidekicks - Customer Support VA
OCT 2016 - JAN 2018
Handled customer complaints and inquiries via email using
Zendesk email management tool
Answer customer inquiry via live chat
Sending EOD report
Shell Business Operations - Customer Service
Professional
MAR 2010 - MAY 2016
Processing customer's orders using SAP-CRM tool
Handling delivery status issues - worked with Shell plants and
distributors as well as carriers to resolve delivery complaints
Initiating invoice disputes
Providing related documents to customers upon request
Participated in Project Churn - calling dormant customers
and encouraged them to order again thus resulting in sales
increase
Accenture - Technical Support Representative
APR 2008 - JAN 2010
Answering phone calls and assisting customers of their
technical concerns
Perform basic troubleshooting of internet connection issues
Assist first-time customers to set-up their modem, download
needed / related software and set-up their email in Outlook
Schedule service calls for installation and repair requests
ePLDT Ventus - Technical Support Representative
JUN 2006 - APRIL 2008
Unit 410 Sunshine
Garden, Arayat Cor.
Cordillera St.,
Mandaluyong
-
https://www.linkedin.com/in/josie
-o-b
Call handling - answer customer's technical, billing and
programming concerns
Perform basic troubleshooting for satellite tv issues
Help customers program their satellite tv remote control
with their other equipment
Schedule a dispatch for installation and repair requests
