Joshua Ybañez Casalda

JOSHUA YBAñEZ CASALDA CONTACT NUMBER :- /- E-MAIL ADDRESS :-FACEBOOK and INSTAGRAM ACCOUNT :- OBJECTIVE : A self-determined individual like me is more than willing to work on your high-end and good office with the course of responding the needs of the client to create positive transformation and improving quality of life. PERSONAL BACKGROUND : Age : 38 years old Home Address Philippines : Sitio Villa Cacao Kinasang-an, Cebu City, Cebu, Birthdate : January 03,1987 Birthplace : Cebu City Gender : Male Marital Status : Single Citizenship : Natural Born Filipino Religion : Roman Catholic Height : 5’4” Weight : 130 lbs. Father’s Name : Fernando Palarion Casalda Mother’s Name : Basilisa Ybañez Casalda EDUCATIONAL BACKGROUND : Vocational Certificate of Food and Beverage Services Department of Manpower Development and Placement Marijoy Building, D.Jakosalem Street, Cebu City June 2009 Third Year Level College Bachelor of Science in Nursing University of Cebu - Banilad Campus 6000, Gov.M.Cuenco Avenue, Cebu City, Cebu April 2007 Graduate of Associate of Science in Health Education University of Cebu - Banilad Campus 6000, Gov.M.Cuenco Avenue, Cebu City, Cebu May 2005 Secondary Cebu Institute of Technology - University Natalio B. Bacalso Avenue, Cebu City, Cebu March 2003 Basic Education Pardo Elementary School A.Gabuya Street, Pardo, Cebu City, Cebu March 1999 SKILLS and TALENT: I’m equipped with these qualities; -susceptible for learning -has a very flexible time -with a CVV [ check, verify, and validate ] attitude I’m Computer Literate Entertaining people is my utmost talent [ e.g. dancing, singing, and hosting ] WORK EXPERIENCE : Event Coordinator Sweet Moments by Rhan Dy - Cebu City December 2024 to Present An Event's Coordinator is responsible for planning, organizing, and executing events. This includes managing logistics, coordinating with vendors, overseeing promotions, ensuring smooth on-site execution, troubleshooting issues and evaluating event success. The role requires strong organization, communication, and problem-solving skills to deliver successful events. Technical Support Representative Teleperfomance Philippines - Cebu City August 2021 to December 2024 As a Technical Support Specialist for security cameras and dashcams, our role involves troubleshooting device issues, assisting with installation and setup, guiding firmware and software updates, providing customer education and handling warranty or repair inquiries. We help users resolve connectivity, recording and performance problems while ensuring they understand how to optimize their devices. Additionally, we document support cases, create troubleshooting guides and escalate complex issues for further investigation. Customer Support Associate Convergys - Cebu City January 2020 to August 2021 Luckily, I got the pose as one of their Customer Support Associate for Sirius XM Account. Technical Service Representative Teletech-Pilipinas - Cebu City May 2018 to December 2019 I was a technical support representative for one of the electronic retail stores in the U.S. which is the Best Buy. I was in line of business for Geek Squad-Mobile Services. This account was just a phase of a seasonal that's good for 3 months. Back Office Assistant WIPRO-Limited - Cebu City February 2016 to May 2018 I was an innovative back office/customer service representative ( all aspects of its function from being an excellent in answering precise emails to the customers down to all the queues that I have been working there ) . I have spent the last 2 years plus in developing my skills as a CSR where I bagged the 1st and the 2nd highest of its productivity for some months respectively. PLDT Pick-Up Teller/BPM Verifier and Money Sorter RCBC MCOC-Cash Centre - Cebu City March 2010 to January 2016 I used to ride in an armored van and I became a pick-up teller for just a couple of months for my OJT yet I ended up working there as a verifier and a money sorter for my idle time. Unluckily, the company went on recession and I was one of those affected. CHARACTER REFERENCES : Randy Tabernero Head Event's Coordinator - TL Christian Troy Genobiagon Team Supervisor - Ring Amazon ( Tier 2 ) ( 0942 - Atty.Joseph Osmeña-Sanchez Entrepreneur/Law Firm - Dr.Kareen Tan-Chua Dentist/Hon.Barangay Kinasang-an Councilor - / - Nikki Llaguno Head Nurse-St.Vincent General Hospital - JhonnyFloyd Castañares Vice President - HRM Department ( University of the Visayas ) Barangay Captain Ward 2,Minglanilla,Cebu - Hector C.Lawas Head of the ATM Group RCBC MCOC-Cash Centre