Joshua Ybañez Casalda

I am a highly adaptable and results-driven professional with extensive experience across multiple industries, including customer service, technical support, administrative assistance, and event coordination. In my role as a Pick-Up Teller, I developed strong financial acumen and customer service skills, consistently ensuring accurate transactions and fostering positive relationships with clients. As a Back Office Associate, I handled a variety of administrative tasks, including data management, report generation, and supporting various teams to ensure smooth business operations.

With experience as a Technical Support Representative for security cameras and dash cams, I honed my problem-solving abilities, providing timely and effective solutions to customers while troubleshooting technical issues. Additionally, in my role as a Customer Associate, I excelled in delivering exceptional customer service, offering assistance, resolving concerns, and ensuring a positive experience for each client I encountered.

Furthermore, my passion for event planning shines through in my work as an Event Coordinator, where I successfully managed all aspects of event execution, from logistics and vendor management to budget tracking and post-event follow-up. My attention to detail, strong organizational skills, and ability to manage multiple tasks simultaneously allow me to thrive in dynamic environments and exceed expectations.

I bring a strong work ethic, a positive attitude, and a commitment to excellence in everything I do. Whether supporting customers, handling complex technical issues, or organizing events, I am dedicated to delivering top-tier service and results.