Joshua V. Parrilla

Joshua V. Parrilla Technical Support Specialist | Web Developer WORK EXPERIENCE Web Developer BOR-GO OCTOBER 2017-APRIL 2019 TECHNICAL SKILLS - Microsoft Office applicaons (Word, PowerPoint, Excel) - HTML, CSS, PHP, MySQL, JavaScript, Java , C++, Visual Basic, ruby on rails, Vuejs, Symfony - Technical Support - Proofreading - Data Entry - Email Management - Transcription LET'S CHAT: - Ormoc city, Leyte, Philippines, 6541-skype: josh.parrilla24 REFERENCES: Micco Barua Project Manager/Web Developer-Sergei Kutanov Senior Software Engineer Mastercard- Helped in the full development and maintenance of BOR‐Go(www.bor‐ go.com), an accounng and payroll web application. Used Symfony3 framework for its backend and a mix of Vuejs, Ajax, JQuery, HTML, twig for its front end. Created Stone & Associates website(stoneassc.com) using Symfony3 and Vuejs, Bootstrap4 for it’s template Helped develop Dominion Mind, Inc. website(dominionmind.bor‐go.com) Created Custom Employer Solution website(customemployersoluon.com) using Symfony4 and Vuejs. Technical Support Specialist CONVERGYS MARCH 2014-SEPTEMBER 2017 Resolve agents concerns about the issue of their customers (may it be through doing floor support or answering agent’s inquiries through our conference chat room) Send necessary escalation tickets for issues that seem to be a dead‐end for the agents to resolve. Take in calls from agents or customers that require higher level expertse. Request changes on our knowledge base tool if the information is already outdated. Conduct recursive training to the agents if updates on the scope of support are given by the client. Scrub agents’ payroll punches as per Supervisor/Team leader request Audit agents’ call(s) to ensure that the all call handling procedures are calibrated. Run and extract survey data made by customers through our online database system Analyze and Make necessary corrections for incorrect service calls or tickets created by agents and provide quality coaching or feedback. Calling customer back to follow up on their cases’ or tickets’ update. EDUCATIONAL INFO Cebu Technological University DIPLOMA IN PROFESSIONAL EDUCATION 2017 Visayas State University BS IN COMPUTER SCIENCE-