Joshua V. Parrilla

I am a technical support specialist, web developer, and trained virtual assistant. Skills that I focus as a virtual assistant are data entry, social media setup, and management, simple web design, internet research, typing, and transcription.

I am a bachelor's degree graduate in Computer Science and I had been working as a technical support specialist for 3 years, a web developer for one year. Here are the tasks that I have as a technical support specialist:

• Resolve agents concerns about the issue of their customers (may it be through doing floor support or answering agent’s inquiries through our conference chat room)
• Send escalation tickets for issues that seem to be a dead-end for the supports to resolve.
• Inbound calls
• Supervisory calls( as directed by our team lead )
• Send a request to revamp knowledge base for outdated ones
• Conduct recursive training and coaching for support agents
• Call Audit
• Outbound calls
• Administrative tasks like extraction of survey data, check time-tracking.

as a web developer, tasks include:

• Resolve issue tickets
• Debugging on reported issues
• Customize web features
• Update web information
• Add features
• single page landing pages

my other jobs include but not limited to:

• internet research
• data entry typing and encoding
• manage and set up social media accounts
• transcription