Joshua Adupe Sayson
Tinago, Ligao City Albay, 4504
Phone Number:-
Email:-ABOUT ME
I am an efficient and confident customer service associate with demonstrated experience of
working in the business process outsourcing industry in the past for years. My experienced helped
me develop expert knowledge and skill in providing great customer experience to the guest. I
am highly motivated to continue learning and improving my craft.
SKILLS & PROFICIENCIES
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Customer service management
Can communicate using English language Data analysis
Computer Literate. Knowledgeable of Microsoft Office Program (E.g., Microsoft Word,
Microsoft Excel, and MS PowerPoint.
Experienced in using CRM software (Salesforce, Zendesk and XSpace)
EDUCATIONAL BACKGROUD
Tertiary
:
Ligao Community College
Ligao City
Bachelor of Arts in Political Science
Secondary
:
Ligao National High School
Ligao City-
Primary
:
Ligao West Central Elementary School (Poblacion)
Ligao City-
WORK EXPERIENCES
Inbound Sales Representative (FTD.com)
Sutherland Global Services
April 2017- May 2017
➢ Responsible for taking inbound order and answer general inquiry during pre-sale.
Customer Service Representative (Lazada.com.ph)
Sutherland Global Services
September 2017 to December 2018
➢ Responsible to answer customer inquiry during pre or post sales through phone and chat.
Merchant Support Representative (Lazada.com.ph)
Sutherland Global Services
January 2019 to December 2019
➢ Assisting sellers to answer inquiry revolving around online selling and the benefit they could get from
the platform.
➢ Responsible to assist seller to process order and do outbound call to customer to verify orders.
Customer Service Representative (vrbo.com)
Sutherland Global Services
January 2020- October 2020
➢ Responsible to assist customer to process online reservation/ booking.
➢ Responsible in answering general inquiry and process complaints during or post stay issue.
Lead, Customer Experience Analyst (vrbo.com)
Sutherland Global Service
November Nov 2020- Jan 2023
➢ Responsible for monitoring, inspecting, and proposing measures to correct or improve the program’s
performance and process to meet the established quality standard in providing great customer
experience.
➢ Responsible to do analysis and provide insight to operations to meet the KPIs provided by the clients.
