Joshua Omiye

Joshua Omiye University College Hospital Ibadan City, Nigeria- (NY)- EXPERIENCE SKILLS Critical thinking skills Complex problem-solving skills. Content writing and Social media marketing skills. Ability to build strong relationships with clients, CoEs and partners within Shared Services. Excellent CRM software skills. Silver Lining LTD, New York, NY — Customer Support Specialist Oct. 2017 - PRESENT ● ● ● ● Respond to support questions, requests, and complaints from our customers via email/chat for our SaaS platform Manage ticketing system inquiries for general/global questions. Distributing inquiries to other team members as well as fielding inquiries Provide data on workforce metrics and trend analysis to the data operations team to ensure timely delivery of client requests, and oversee candidate and hiring manager satisfaction surveys Identify and execute opportunities to increase customer loyalty and engagement EDUCATION Achievers University, Nigeria — Bachelor of Accounting, B.Sc. Oct. 2014 - August 2018 ● ● Jeds Consulting, New York, NY — Recruiting Operations Coordinator Jan. 2016 - March 2017 ● ● ● ● Leads and manages a team of recruiting coordinators, conducted ongoing 1:1 coaching sessions, including setting annual objectives, mid-year, and year-end - written and verbal performance reviews Created and executed outreach campaigns to attract top talents Worked extensively with the HR Transaction Management team to create and update performance and process, or make other adjustments Responsible for creating, managing, and analyzing recruiting reports for the global TA team Crubbles Utility Company, Lagos, NG — Customer Support Manager/Recruiting Intern July 2014 - Dec. 2015 ● ● ● ● Research complicated cases without prompting to provide a more comprehensive service to customers Influenced the increase in customer satisfaction rating to 15% higher than the company average Awarded “Fastest Learner employee” award during the first three months of employment Responsible for recruiting new interns every 3months. ● ● Second Class Honors (Upper Division) Attained Dean’s honors list for outstanding student Achieved a GPA of 4.39/5.00 Served as president of the department debate team