Joshua Mercado

Joshua J. Mercado 277 Jacobo Gonzales Street, Brgy Poblacion, Binan City, Laguna Mobile: - E-mail:- PROFILE: My previous jobs had taught me the principles of hard work and its importance. From those experiences, I’ve gained knowledge about effective sales process and techniques, customer service values, and competitive team work. With my positive perspective, I have adjusted to all the changes I have encountered so far. I have met many people both good and challenging and I have always been able to keep a positive professional attitude. I am an approachable person and I posses good communication skills and never had difficulties dealing with people despite of their background, age, gender, race, culture, religion, sexual orientation, walks of life or any disability. QUALIFICATIONS: LEADERSHIP - BPI-Philam Team Leader in AMLP from 2015 to 2019 - Managing the operations to inspire and influence partners from different branches AWARDS - Presidents Circle Awardee 2015 Rookie of the Year (Annualized New Premium) Presidents Circle Awardee 2015 (Annualized New Premium) Foreign Trip Incentive Qualifier 2015 Top 3 in Division 2015 Presidents Circle Awardee 2016 (Annualized New Premium) Elite Cirle Awardee 2016 (Annualized New Premium) Foreign Trip Incentive Qualifier 2016 Top 2 in Division 2016 Member of MDRT 2017 (Million Dollar Round Table) Elite Circle Awardee 2018 (Annualized New Premium) WORK EXPERIENCE: December 2021 – July 2022 Asurion In-house Claims Specialist / Customer Service Nuvali Sta Rosa City October 2021 – June 2022 Manulife Financial Planner / Sales Agent Manila PH January 2020 – December 2021 Pares Attack! Small Restaurant Owner Binan City / Sta Rosa City December 2019 – April 2021 iQor Philippines Customer Service Representative / AT&T The Core Building SM Sta Rosa City November 2014 – May 2019 BPI-Philam Life Assurance Corporation Bancassurance Sales Executive BPI-Philam bldg., Ayala Ave. Makati, PH October 2013 – October 2014 Outbounders.com/oDesk.com Lead Generation/Appointment Setter/Data Entry Home-based May 2012 – September 2013 West Contact Services Recovery Specialist / American Express Cybergate 1, Boni Avenue, Mandaluyong, PH April 2010 – Nonvember 2011 APAC Customer Service Healthcare Claims Specialist / Anthem BCBS Northg@te Cyberzone Filinvest Alabang, Muntinlupa, PH September 2008 – January 2010 TeleTech Philippines Customer Service Representative / Telstra Robinsons Santa Rosa, Brgy. Tagapo, Santa Rosa, PH EDUCATION: Tertiary: 2004 – 2007 Date of Birth: Age: Sex: Nationality: Marital Status: B.S. Information Services Management De La Salle – College of Saint Benilde, Manila 5th September 1987 35 Male Filipino Married