Joshua K Smith

Joshua Smith Houston, TX 77024 Email:-| Phone: - | LinkedIn: www.linkedin.com/in/joshua-smith-2794a655 PROFESSIONAL SUMMARY Experienced IT professional with a strong background in network and systems administration, technical support, and desktop support. Skilled in troubleshooting, system integration, and maintaining optimal network performance. Adept at managing both hardware and software issues with a focus on problem-solving and customer satisfaction. Proficient in a range of software tools and platforms, including Microsoft, Cisco, and security management systems. Seeking to leverage expertise in IT support and network management to drive efficiency and innovation in a dynamic organization. TECHNICAL SKILLS Network & Systems: • • Integration, network design & installation, network management & administration TCP/IP, VPN, Ethernet, wireless, OS/400, token ring, FDDI ring Software & Tools: • • • • • Microsoft Office (Excel, PowerPoint, Visio, Project, SharePoint), SQL, Active Directory Symantec, Ghost, Citrix, Arcserve, Remedy, Veritas Backup Watchguard Firewalls, McAfee Antivirus, Norton Ghost, IBM Director, SAP PCAnywhere, Rumba, ProComm Plus, Net Soft 5250 Emulations IBM RAS servers, SQL Databases, Salesforce, SAP, Google Suite Networking & Security: • Cisco Routers, Switches, 3Com Switches, VPN, Data Collection Servers, Twinax PROFESSIONAL EXPERIENCE Business Technology Support Specialist Sysco | February 2015 – Present • • • • Install and perform repairs on hardware, software, and peripheral equipment following installation specifications. Oversee daily performance of computer systems, ensuring efficient operations and minimizing downtime. Set up equipment for employee use, ensuring proper installation of software, operating systems, and cables. Maintain records of daily data communication transactions and remedial actions taken. Desktop Support Analyst II Baker Hughes | March 2014 • • • Executed troubleshooting calls, system maintenance, and desktop upgrades for end users. Managed software and hardware inventory, compliance, and audits, ensuring accurate records for printers, copiers, PDAs, and scanners. Supported network servers, performing regular updates and troubleshooting to maintain system stability. Microcomputer Analyst City of Houston | August 2013 • • • Consulted on desktop hardware and software, including installation, upgrades, troubleshooting, and training. Assisted faculty, staff, and students with hardware and software issues. Managed ITS work request module and ensured timely responses to IT service requests. Desktop Support Specialist City of Galveston Municipal Court | January 2013 – August 2013 • • • Provided desktop hardware and software support, including troubleshooting, repairs, and upgrades. Managed and resolved work orders in a timely manner, ensuring minimal disruption to users. Recommended and implemented solutions for remote users, including on-site repairs and system configurations. Technical Support Specialist Verizon | October 2010 • • Provided tiered support for network, PC, and LAN/WAN infrastructure, troubleshooting client access issues and application connectivity. Supported various systems including Kronos, CAD networks, SAP, and client-specific software. Credit Specialist Citi | September 2011 • • Analyzed financial data to assess risk and assist in credit underwriting for commercial clients. Prepared offering sheets, summarizing credit analysis results, and making loan recommendations. Help Desk Support Lamar University | January 2005 • Provided telephone-based support for users, resolving system issues and maintaining inventory of IT equipment. EDUCATION Master’s Degree in Management Information Systems University of Phoenix | 2011 – 2012 Bachelor’s Degree in General Studies Lamar University | 2005 – 2009 ADDITIONAL SKILLS • • • • Strong interpersonal and communication skills, with a focus on delivering exceptional customer service. Experienced in project management, technical documentation, and cross-functional team collaboration. Proven ability to troubleshoot and resolve complex IT issues in a fast-paced environment. Familiar with various database systems, including SQL, SAP, and custom applications.