Joshua Enojardo

Joshua Enojardo-|- | 0581 A Maingat Street. CAA Las Pinas City Summary Hi, I'm Joshua Enojardo, a skilled and reliable Customer Service Representative with 3 years of experience in delivering excellent support through inbound and outbound calls, email handling, and back-office operations. I specialize in customer retention, problem resolution, and sales support. My strengths include clear communication, empathy, and the ability to stay calm under pressure. I am highly organized, a fast learner, and committed to providing five-star customer experiences while meeting performance goals in fast-paced environments. Education CAA National High School High School Graduate · Philippines Jun 2011 - Mar 2015 GPA - 87 Active member of Senior Scouts and YES-O (Youth for Environment in Schools Organization), developing leadership, teamwork, and responsibility. Experience IBEX GLOBAL | Link Customer service representative Mar 2022 - Jun 2023 CTP Alpha, 8th FL, ASEAN Dr, Filinvest City, Muntinlupa, 1781 Metro Manila Experienced and customer-focused professional with a background in providing support at Ibex Global. Skilled in handling email and outbound calls, resolving customer concerns related to refunds, replacements, and return requests. Known for strong attention to detail, clear communication, and the ability to work efficiently in a back-office environment. Committed to delivering quality service while meeting performance goals in a fast-paced setting. TSA Philippines | Link Customer Sales and Retention Aug 2023 - Jul 2025 14th Floor, Five E-Com Centre Building, Harbor Drive, Mall of Asia Complex, Pasay, 1300 Metro Manila Results-driven customer service professional with experience at TSA Philippines, specializing in sales, retention, and multichannel support. Handled inbound and outbound calls, live chats, and email communication to assist customers with billing, plan upgrades, and account concerns. Skilled in identifying customer needs, resolving issues efficiently, and offering tailored solutions to retain clients. Known for strong communication skills, attention to detail, and the ability to maintain high customer satisfaction across various support platforms in a fast-paced environment. Little bites Production worker · part time Oct 2016 - Jan 2017 Casimiro, Las Pinas City. Hardworking and reliable individual with part-time experience in product packaging and labeling. Assisted in preparing crinkles boxes by accurately placing stickers, ensuring consistency and quality in presentation. Detail-oriented, fast with hands-on tasks, and able to follow instructions with minimal supervision. Committed to maintaining cleanliness, efficiency, and accuracy in all assigned duties. EMI Yazaki corp. | Link Production worker Aug 2017 - Apr 2019 Anabu II-A Aguinaldo Hi-way,4103 Imus.Cavite. Efficient and dependable production worker with hands-on experience in sub-assembly at EMI Yazaki Corp. Skilled in assembling automotive wire components with precision, speed, and attention to detail. Experienced in following strict production guidelines, meeting daily output targets, and maintaining a clean and safe work environment. A team player who can work under pressure, stand for long hours, and adapt to repetitive tasks while ensuring quality and accuracy. 1/3 Leslie’s Cop. | Link Production worker Nov 2019 - Jun 2020 4 Dama De Noche St. UPS IV , Parañaque City Dedicated and hardworking production worker with experience in the bakery section at Leslie’s Corporation. Responsible for placing buns on the machine as part of the production line, ensuring consistent quality, speed, and accuracy. Able to perform repetitive tasks efficiently, follow safety and hygiene standards, and work effectively as part of a team in a fastpaced food manufacturing environment. Aeroplus Multi-Services, Inc. Maintenance Jun 2021 - Jan-, 1004 Taft Ave, Malate, Manila, 1004 Metro Manila. Responsible and hardworking maintenance worker with experience under Aeroplus Agency, assigned to one of the leading grocery stores in the Philippines. Skilled in general cleaning, floor care, restocking supplies, and maintaining cleanliness and order in high-traffic areas. Follows safety protocols, works well with minimal supervision, and takes pride in keeping the environment clean, safe, and presentable for customers and staff. Projects Customer Retention Campaign · CRM software, call dialer system, internal knowledge base Aug 2023 - Jul 2025 Sales and Retention Supported a company-wide campaign to reduce customer cancellations through personalized offers and issue resolution. Retained multiple high-risk accounts, helping improve customer loyalty and satisfaction. Contributed to a 15% increase in retention over one quarter by offering tailored solutions during outbound calls. Aug 2023 - Jul 2025 Customer Service, Telecommunications. Multi-Channel Support Transition · Live chat platform (Siebel and Salesforce), email ticketing system Helped manage the shift from phone-only support to multi-channel communication. Handled live chats and email inquiries to improve customer accessibility and satisfaction. Maintained consistent service quality while managing simultaneous conversations across platforms. Sales Upselling Initiative. · CRM software, product knowledge base, customer interaction scripts Aug 2023 - Jul 2025 Sales and Retention Engaged with customers to identify opportunities for upselling mobile plans and add-ons. Met and exceeded daily upselling targets while maintaining high customer satisfaction. Helped generate increased monthly revenue through successful offer recommendations. Refund and Replacement Resolution Workflow · Email Ticketing System · CRM · Order Tracking Software. Mar 2022 - Jan 2023 E-commerce Support · Returns Management · Customer Care. Managed customer email inquiries related to refunds, replacements, and returns. Verified claim eligibility using internal tracking tools and coordinated next steps. Documented cases accurately, ensuring timely and efficient resolution. Outbound Call Follow-Up Program · Auto-Dialer · Internal Customer Database · CRM Customer Retention · Back Office Communication Conducted outbound follow-up calls to confirm resolution of refund or return issues. Ensured customers were updated and satisfied with the outcome, reducing complaints. Strengthened customer trust through consistent and proactive communication. Back Office Support Process Optimization · Case Management Tools · Order Processing Software · Internal Tracker Mar 2022 - Jan 2023 Back Office Operations · Workflow Management Helped streamline internal handling of high-volume return and refund cases. Prioritized urgent tickets to meet daily targets and minimize backlogs. Played a role in increasing team ticket resolution rate by 10% through improved workflows. 2/3 Skills Skills: English Communication, Email Template Writing, Google Workspace (Docs, Sheets), CRM Software (e.g., Sibel, Salesforce), Ticketing Tools., Amazon engage, Order Management System, Live Chat Support, Email Support, Inbound and Outbound Calling, Refund and Return Processing, Product Inquiry Handling, Customer Retention Strategy, Upselling and Cross-selling, Back Office Operations, Sales and Retention, Attention to Detail, Conflict Resolution, Customer Experience Optimization Languages English [Professional Working Proficiency], Tagalog [Native Proficiency] Links LinkedIn 3/3