Focal Point Virtual Group Inc.
+1 (561)--“Clearing the way to better access to care”
Joshua Dorliac
Virtual Management Practice Staff
WORK EXPERIENCES
CONTACT
Chungwon Industrial | Yong-in City, South Korea
2020 - 2023
Test and Manufacturing Technician-
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Conducted thorough testing and analysis of product to ensure quality.
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Developed and implemented comprehensive test plans and procedure.
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Assisted in the design of new manufacturing processes.
Iqor Philippines | Dasmarińas Cavite, Philippines
2023 - 2023
Customer Service Representative
SKILLS
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Customer Service
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Test &
Manufacturing
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CRM and Lead
Generation
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Hardware and
Software
Maintainance
CERTIFICATION
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Provide assistance to customers regarding billing inquiries.
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Handle a high volume of incoming calls in a professional manner.
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Resolve customer complaints and concerns efficiently and effectively.
TTEC Philippines | Mandaluyong City, Philippines
2020 - 2023
Prior Authorization Technician
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Reviewed and processed prior authorization requests from healthcare
providers
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Communicated with insurance companies to obtain necessary approval for
medical procedures and medications
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Collaborated with healthcare professionals to resolve authorization issues
and ensure optimal patient care
