Joshua Dorliac

Focal Point Virtual Group Inc. +1 (561)--“Clearing the way to better access to care” Joshua Dorliac Virtual Management Practice Staff WORK EXPERIENCES CONTACT Chungwon Industrial | Yong-in City, South Korea 2020 - 2023 Test and Manufacturing Technician- ● Conducted thorough testing and analysis of product to ensure quality. ● Developed and implemented comprehensive test plans and procedure. ● Assisted in the design of new manufacturing processes. Iqor Philippines | Dasmarińas Cavite, Philippines 2023 - 2023 Customer Service Representative SKILLS ● Customer Service ● Test & Manufacturing ● CRM and Lead Generation ● Hardware and Software Maintainance CERTIFICATION ● Provide assistance to customers regarding billing inquiries. ● Handle a high volume of incoming calls in a professional manner. ● Resolve customer complaints and concerns efficiently and effectively. TTEC Philippines | Mandaluyong City, Philippines 2020 - 2023 Prior Authorization Technician ● Reviewed and processed prior authorization requests from healthcare providers ● Communicated with insurance companies to obtain necessary approval for medical procedures and medications ● Collaborated with healthcare professionals to resolve authorization issues and ensure optimal patient care