Joshua Divinagracia

 DIVINAGRACIA, JOSHUA MONDIDO. Brgy. Dela paz, Tarlac City, Philippines Phone:- E-mail:- Objective: I want to be part of an Organization to improve and learn all knowledge and new ideas that can help me to grow and become one of the employees who will build for its success. The goal is to help the organization succeed and be part of its history. Skills: Customer service Excellent communication Problem-solving Detail-oriented. Organized Proficient in using computer software and databases. ______________________________________________________________________________ PERSONAL BACKGROUND Age…………………………………………27 years old Birthday…………………………………….May 25, 1997 Gender……………………………………...Male Nationality………………………………….Filipino Status………………………………….……Single Religion…………………………………….Roman Catholic Weight……………………………………... 60kg Height………………………………….…. 5’4 EDUCATIONAL BACKGROUND Tertiary level: Tarlac State University Bachelor of Science in Business Administration Major in Marketing Management -) Secondary level: Tarlac National High School Annex San Miguel, Tarlac City -) Primary level: Atioc Dela Paz Elementary school Brgy. Delapaz, Tarlac City -) ON THE JOB TRAINING SUTHERLAND GLOBAL SERVICES Customer Service (CS) FTD (Flowers Transworld Delivery) Jan 09-Feb 16, 2017 ( Valentine’s Day) Apr 17-May 15, 2017 ( Mother’s Day) WORKING HISTORY Customer Service Sutherland 10/30/2018/ - 03/30/2019 Duties and Responsibilities: Reading transaction history Dispute a missing payment Activate a new card. Reading transaction history Provide good customer service. Customer Service/ Collections Iqor Philippines 07/15/2019- 04/22/2022 Duties and Responsibilities: Processing a payment through a Credit card or Checking payment. Dispute a transaction like missing payment or duplicate payment. Reading transaction history. Receive complaints and transaction errors. Sending invoice through email or mailing address Providing excellent customer service and accurate resolution Insurance Verification Specialist New York Family Dentistry 07/05/2022 – 04/30/2024 Duties and Responsibilities: Finish the main task within a day. Always make sure to finish the same day and next day appointments. Check and verify the insurance if it’s eligible or ineligible. Meet the KPI Send an SMS to the patient if the insurance is ineligible. Always check the same-day eligibility GC or Eligibility GC Always communicate with Team Leader Always be and stay professional. Always Work independently and take initiative. Always be motivated and ensure the tasks and side tasks will be completed within a day. Respect the Client and Colleagues. I certify that all the information above is true and valid to the best of my knowledge JOSHUA M. DIVINAGRACIA Applicant