Joshelle Alith P. Carranza

JOSHELLE ALITH P. CARRANZA CONTACT DETAILS CAREER HISTORY English Tutor Bibo Global Opportunity Inc. | January 2013 - June 2013 My role is to help kids and adults understand basic and intermediate english in communications and in writing. I am provided with materials that student would pick and I help them learn what the student want to learn on a daily basis. I am also responsible in providing new words and sentences to students for them to take home and study it. Customer Service Representative Home: - Cell:- Email:-SkypeID: joshellealithp.carranza Teletech | August 2015 - October 2017 We deliver numbers and provide what is expected. We cater variety of inquiries from our customers. I am trained most on mobiles. I do prepaid and postpaid activation and mobile deliveries and discuss mobile billing to customers for them to fully understand their services. We perform excellence and retain a world class customer service. Inbound Sales and Billing Telstra International Philippines Inc. | October 2017 Present PERSONAL PROFILE Gender: Female Status: Single Date of Birth: November 27, 1995 Nationality: Filipino Religion: Roman Catholic Height: 5'2 Weight: 54kg We are responsible at getting more revenue and more customers to be at the best service provider. I am responsible at discussing products that our company offers such as mobiles, internet, fixed line and entertainment services. I also discuss billing to customers and provide excellent customer service. I am also part of our Engagement Team where I help our leaders on setting appointments to third party company, set up a venue, help our leaders with extracurricular activities if there are inside or outside events. We help on coordinating events at the office and provide ideas to provide better and fun engaging activities for the employees. ACADEMIC HISTORY University of Cebu - Banilad Associate in Hotel & Restaurant Management | Class of 2017 Banilad, Cebu City Philippines 6000 - Secretary of Flairtending Guild Pit-Os National High School Class of 2012 Pit-Os Cebu City Philippines 6000 - Member of Broadcasting Club - Member of Girl Scouts - Participated at a Broadcasting Contest at Science High School Capitol Center SDA Elementary School Class of 2008 Escario St. Cebu City Philippines 6000 PROFESSIONAL SKILLS Excellent Communication Skill Basic Knowledge on Adobe Photoshop and Adobe Illustrator Has strong social media influence Basic Knowledge on Microsoft Applications Familiarity with current technologies, like desktop sharing, cloud services, google drive, Skype Strong customer service and presentation skills Quality Assurance