Josh Whally Linsey

JOSH WHALLY S. LINSEY 7P Road 6 West Crame San Juan City -- OBJECTIVE: To secure a position that will allow me to utilize and enhance my acquired skills, knowledge and experience for the betterment of both me and the company. QUALIFICATIONS: Excellent troubleshooting skills. Proven team player, flexible, fast learner and alert. Has good communication skills and manages multi-tasking effectively. Has experience with both residential and business accounts. Can exceed given metrics assigned by the company. PROFESSIONAL EXPERIENCE: LEVEL 2 BROADBAND SPECIALISTS (ADSL and CABLE TRAINED) DECEMBER 2010 – JUNE 2015 TELEPERFORMANCE – Telstra 2nd Floor SM City Fairview Annex, Fairview, Quezon City, Quirino Highway, Novaliches, QC DUTIES AND RESPONSIBILITIES: Actions escalated cases from the Level 1 Technical Support Team. Handles different ISP concerns regarding the internet within Australia. Follow up and make scheduled call backs to customers when necessary. Provides assistance to field technicians regarding changes of the connection both physically and remotely. Handles escalated calls from the end-users. TECHNICAL SUPPORT ANALYST (B2B) JULY 2015 - APRIL 2016 ALORICA - Dell UK Three Cyberpod Centris, Edsa cor Quezon Avenue, Diliman, Quezon City, 1100 Metro Manila DUTIES AND RESPONSIBILITIES: Supports Business to Business transactions regarding technical issues with laptops and desktops. Assists company IT in replacing computer hardware. Meet metric goals set by the client. Dispatching onsite technicians depending on the initial troubleshooting steps done over the phone. Assists clients via phone call, chat or emails. IT HELP DESK ANALYST MAY 2016 – AUGUST 2017 WIPRO TECHNOLOGIES LTD. - Novartis Pharmaceuticals One Cyberpod Centris, Edsa cor Quezon Avenue, Diliman, Quezon City, 1100 Metro Manila DUTIES AND RESPONSIBILITIES: Maintain SLA set by the client. Monitors and troubleshoot technical issues within the company. Resets Active Directory passwords. Sets up network printers and assist users to connect to the company network. Assist users working remotely via VPN. Troubleshoots software issues that are used by the company. Assist users via phone, chat, e-mails and tickets logged via the ticketing system. EDUCATIONAL BACKGROUND: TERTIARY:SY- AMA Computer Learning Center Computer Systems and Networking Technology 3/F Estolano Bldg. Cubao, Aurora Blvd. Quezon City