Josephine Sagala

Josephine M. Sagala Contact Details Present Address Mobile/Viber/WhatsApp Email Address Skype ID : 1749 Nicanor Garcia Street, Makati City Philippines 1200 : - :-: joi.sagala Profile Summary A business development professional with strong negotiation and people skills. Highly experienced in the field of account management and can handle prospects/clients from multiple industries in multiple countries. Over the years I have developed a strong sense of leadership with the ability to influence/motivate individuals and gain their trust. When faced with limited resources to do my job, I take the initiative to get the resources I need so I could fulfill my duties and responsibilities. I have 8 years of experience in sales and negotiations in the IT, Financial, Digital Advertising, and AEC industries plus approximately 4 years of technical support and client services. Below is a list of products/solutions that I've helped sell/retain: • Microsoft Dynamics (ERP, CRM, etc) • Qlik • Rockton • Paramount • SAP products/solutions • Customized solution packages from solution partners • Oracle products/solutions • Thomson Reuters Financial Solutions • SolarWinds solutions Platforms used: • Google Adwords (TrueView, youTube, Google Display Network) • Facebook Ad Manager • Sizmek • Salesforce • Netsuite • SAP CRM • Oracle (Peoplesoft, Siebel) • Microsoft Dynamics CRM Work Experience Company Name : Professional Advantage Pty Ltd (through KMC Solutions) Position Title : Inside Sales Representative / Sales Coordinator Specialization : Inside Sales/Account Management/Client Services Duration : October 2015-October 2016 • Initiate admin tasks for the Business Development Manager (Field Sales) for ANZ region • Liaise between different internal departments involved with the sales cycle from initial meeting to client/account handover • Collaborate with the project management team and engagement leaders upon sign off • When resources (availability of consultants) are limited, coordinate with each team to find available manpower to handle initial phases of the project • Process work orders on short-term projects and find consultants that can handle the job • Create/update prospect information prior to initial meeting • Opportunity Pipeline Management • Manage BDM meeting calendar -arrange meetings and presentations with prospects/clients -liaise with internal consultants to facilitate prospect/client presentations • Generate the sales process as soon as the prospect/clients signs the agreement -the process will involve entering the prospect's data in the system -create debtor ID for proper invoicing -generate project and sales invoice request -create work orders • Update CRM - follow up calls, tasks, and emails • Standard sales admin tasks which include proposal generation, project agreements, invoice requests, etc. • Assists Consultants and BDM in project/solution execution • Liaise with different Vendors/solution providers for campaigns product and price updates Company Name : GroupM Philippines (Mindshare Philippines) Position Title : Digital Manager Specialization : Digital Campaign Management Duration : June 2015-October 2015 • Managed online campaigns with non-biddable and biddable media. • Media planning. Create media strategy to best meet digital objective for campaigns. Create search strategy including keywords analysis and recommendations. • Set up, monitor and optimize media campaigns on SEM, Facebook, Twitter, AdWords, and all biddable media platform in general. • Track conversion rates and media data, organize reports. Company Name : SAP Philippines, Inc. Position Title : Demand Nurturing Executive Specialization : Business Development, Lead Generation, New Business Hunting Duration : December 2014-April 2015 • Contribute to SAP Philippines, Inc. sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for the APAC region • Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls) of SAP solutions, and establish account presence by building trust with key contacts • Present and articulate core technology product features, benefits, future product direction and overall SAP solutions Company Name Position Title Specialization Duration : Cognizant Technology Solutions, Inc. : Process Specialist-Voice : Media Campaign Management for Google AdWords : June 2014-December 2014 •Manage campaign and project status and workflow effectively to internal and external stakeholders as well as outside providers for enterprise accounts in the ANZ market (technology, telco-the big 3, financial) •Full campaign management including trafficking, creative build, and filing all documentation of online campaigns •Assist clients/media agencies in a variety of standard reports on campaign performance •Assist in campaign building, media planning, campaign budget allocation, ad rotation, and ad operations •Attend client meetings and conference calls, on campaign planning stage •Liaise with clients and agencies in handling creatives August 2012-March 2014 : Miscellaneous work on B2B marketing, sales, inside sales, and business development for different industries (IT Products/Services, Architecture/Engineering/Construction, Marketing Software, Data Printing, Document Management Solutions, Real Estate Franchise) as I had to take care of a family member who suffered from a terminal disease up until his passing. I covered APAC and US clients. Company Name : Thomson Reuters Position Title : Direct Prospector Specialization : Marketing/Business Development/Revenue Generation Duration : April 2011-August 2012 • Contribute to Thomson Reuters sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for APAC (ANZ, HK) and EMEA (UK) • Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls) Thomson Reuters solutions, and establish account presence by building trust with key contacts • Present and articulate core technology product features, benefits, future product direction and overall Thomson Reuters solutions • Implementing business development and sales strategies to support the team • Keep abreast of local business opportunities in the country assigned within Asia, Europe, Middle East, Africa, and the Americas Company Name : Oracle Philippines Corporation Position Title : Demand Generation Consultant/Telesales Business Development Consultant Specialization : Marketing/Business Development/Demand Generation Duration : September 2010-April 2011 • Contribute to Oracle License sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns within the countries assigned mainly Singapore and Philippines • Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls) • Qualify prospect’s business strategy, pains and processes using effective questioning techniques • Analyze customer needs in terms of business obstacles, identifying projects, scoping potential Oracle solutions, and establish account presence by building trust with key contacts • Present and articulate core technology product features, benefits, future product direction for overall Oracle solutions • Establishing and expanding the company's client base by managing sales pipeline • Assist the team in all aspects of client sales management activities including profiling, promoting, selling, crossselling, and prospecting • Help achieve sales revenue targets on a consistent basis by generating more qualified lead Company Name : Re-Source Partners, Inc (Duotal) Position Title : Business Development/Client Services Officer Specialization : Marketing/Business Development Duration : September 2009 – September 2010 • Offer the company’s services to targeted international prospects (ANZ and EU) • Coordinate with the identified Project Team ensuring that they are fully aware of their individual/group targets, responsibilities, activities, deliverables, and service level agreement. • Generate business proposals and contracts. • Develop business plans to evaluate the feasibility of a start-up venture and assist the company in marketing the products and services effectively and prepare summary reports on the project updates in the assigned region. • Formulate strategies for lead generation in a seller-driven market with the sole purpose of generating customers’ interests for the company’s products and services. • Assist the Business Development Director by setting appointments and follow-up of prospective clients • Handle existing clients’ concern and act as mediator between clients and production team Company Name : Franklin Debt Relief, LLC Position Title : Legal Accounts Resolution Specialist Specialization : Banking/Financial Services Duration : February 2009 - August 2009 • Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status. •Communicate with creditors, law offices and collection agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy. •Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free. •Negotiate on the lowest possible settlement with longer payments terms or the best payment plan with the lowest interest rates based on what the clients can accommodate financially. •Liaise between clients and the creditors or law offices to resolve the debt amicably. Company Name : JP Morgan Chase Bank, N.A. Position Title : Customer Support Advisor Specialization : Banking/Financial Services Duration : December 2006 - December 2008 •Collect from US based card members through debt relief companies and law offices who represent individuals and businesses with delinquent accounts by offering settlements and other payment options and help minimize the bank’s losses through collection efforts. • Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status. •Communicate with law offices and settlement agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy. •Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free. •Negotiate on the highest possible settlement with shorter payments terms or the best payment plan with the highest interest rates based on what the clients can accommodate financially. •Liaise between clients and the debt settlement agencies/law offices to resolve the debt amicably. Company Name : Advanced Contact Solutions, Inc. Position Title : Team Supervisor Specialization : Technical & Helpdesk Support Duration : February 2006 - December 2006 •Managed a team of 16 technical support representatives to make sure they become company assets by assisting them to meet their metrics. Company Name : Convergys Philippines Services Corp. Position Title : Technical Customer Care Representative Specialization : Customer Service Duration : March 2004 - February 2006 • Troubleshoot customers' connectivity issues for an internet service provider from the US. • Trained wireless router technician to troubleshoot multiple computer installation. Company Name : SSS Retirees Service Corporation - SSS Maasin Branch Position Title : Clerk/Administrative Assistant Specialization : Secretarial/Executive & Personal Assistant Duration : April 2003 - December 2003 • Keep files and records of all documents that go in and out of the office daily; keep inventory of all furniture, equipment, supplies and materials; and prepare the necessary requests to the head office. Company Name Position Title Specialization Duration : AsiaWorld Online, Inc. : Executive Secretary : Secretarial/Executive & Personal Assistant : February 1999 - June 1999 • Keep files and records of all documents that go in and out of the office daily; keep inventory of all furniture, equipment, supplies and materials; and prepare the necessary requests to the head office. Dual function as office receptionist with administrative assistance duties Company Name : Davao Light & Power Co. (of Aboitiz & Co., Inc.) Position Title : Executive Secretary (reliever post) Specialization : Secretarial/Executive & Personal Assistant Duration : November 1998 - February 1999 • Handle correspondence and arrange payments for transactions within the head office for the Davao City office. Company Name : Aboitiz & Co., Inc. Position Title : Telephone Operator (reliever post) Specialization : Secretarial/Executive & Personal Assistant Duration : November 1998 • Handle incoming calls to be routed to different offices within the headquarters and Cebu offices. Education BS in Industrial Engineering - University of Batangas October 1992 - May 1994 June 1996 - October 1998 Hilltop, Batangas City Philippines Bachelor of Mass Communications - Silliman University Major in Journalism (undergraduate) June 1990 – April 1992 Dumaguete City, Philippines References (available upon request)