Josephine Iseh

JOSEPHINE ISEH Administrative Operations Manager | Executive Assistant- - Lagos, Nigeria linkedin.com/in/ josephine-iseh Portfolio PROFILE Detail-oriented and highly organized Administrative Executive with over 5 years of experience ensuring seamless office operations and providing administrative support. Proficient in managing schedules, coordinating meetings, handling correspondence, and maintaining office supplies. Adept at collaborating with various departments to facilitate efficient workflow. Seeking to contribute my expertise in office management and administrative support to a fast-paced organization. EDUCATION River State University of Science and Technology, Port Harcourt, Nigeria, Bachelor of Science in Biochemistry Nigeria PROFESSIONAL EXPERIENCE Dayfigurez Consult Limited, Senior Administrative Officer Aug 2022 – present | Lagos, Nigeria Provided comprehensive administrative support to the leadership team, managing schedules, appointments, and meetings to ensure smooth operations. Handled daily correspondence, document filing, and inventory of office supplies, reducing delays in procurement and ensuring timely delivery. Coordinated with cross-functional teams to streamline office processes, contributing to a 30% improvement in workflow efficiency. Managed internal communications, organizing meetings, and preparing materials to support decision-making and project execution. • • • • Arubah Pharmaceuticals, Nigeria, Aug 2019 – Nov 2022 Customer Service Representative Managed and processed over 5,000 orders, utilizing data analysis skills to improve order processing accuracy and efficiency. Collaborated with the sales team to analyze customer purchasing patterns, which informed targeted marketing strategies and resulted in a 35% increase in sales. Utilized advanced CRM tools to maintain accurate records of customer transactions, enabling effective analysis and insights into customer behavior. Prepared regular reports on customer feedback, which led to a 20% improvement in customer retention by addressing key pain points. • • • • Guardian Healthcare Ltd, Executive/Administrative Assistant Jan 2015 – Jan 2018 | Lagos, Nigeria Digitized administrative operations and introduced task tracking systems, enhancing office productivity by 40% and reducing delays in project execution. • JOSEPHINE ISEH - Handled end-to-end travel planning, itinerary management, and event logistics, improving executive scheduling efficiency by 95%. Analyzed customer feedback data to identify trends, leading to a 25% improvement in customer satisfaction scores through targeted process improvements. Managed a comprehensive database of over 1,000 customer interactions, creating a robust system for tracking and resolving customer issues efficiently. Delivered high-level executive support to the CEO and healthcare leadership team, managing calendars, coordinating strategic meetings, and overseeing confidential communication. Reduced client issue resolution time by 40% through data-driven process optimizations and streamlined communication strategies. • • • • • Arubah Pharmaceuticals, Feb 2018 – Dec 2021 | Lagos, Nigeria Client Services & Administrative Associate Provided administrative support to the client services team, managing correspondence, scheduling meetings, and maintaining office supplies. Assisted in organizing company meetings and client visits, coordinating schedules, and preparing meeting materials. Handled document filing and retrieval, ensuring accurate records were kept and that compliance standards were met. Managed and updated the company's client database, ensuring 100% accuracy and organization for over 5000 contacts. • • • • SKILLS CRM and Client Data Management — Expert HubSpot, Monday CRM Strategic Administrative Support — Expert Miro, Notion, Excel, Google Sheets Office and Operations Management — Expert Asana, Trello, Microsoft Office Suite, Google Workspace, Slack, ClickUp Meeting Planning & Note-Taking: — Expert Zoom, Google Meet, Microsoft Teams, Otter.ai, Fireflies.ai. Time Management & Prioritization — Expert Todoist, Trello, ClickUp Microsoft Office Suite — Expert Word, Excel, PowerPoint AI & Automation Tools Zapier, Make, Notion, ChatGPT, Grammarly. Executive Scheduling & Email Management Outlook, Gmail, Calendly Calendar, Travel & Expense Coordination Google Calendar, Expensify, Calendly Document Filing & Workflow Documentation Dropbox, Google Drive, Notion Office & Operations Management ClickUp, Notion, Slack, Airtable, Microsoft Office Suite, Google Workspace JOSEPHINE ISEH - COURSES Advanced Excel, PostgreSQL, Tableau & Power BI, Dahel Consultants & Techies Sep 2024 Data Entry, Accounting Hub- Data Entry Academy Sep 2024 Data Analytics Full Course for Beginners: HR Attrition Analysis using MS Excel 2021, Skill Ahead Data Analytics Academy Jun 2024 Business Analytics with Excel Beginner Course, Simplilearn Skillup Apr 2024 Introduction to Data Analytics, Simplilearn Skillup Apr 2024 Agile & Scrum Masterclass, Certification Edge Mar 2024 Social Media Management, Social Media Guru Feb 2025 INTERESTS Business Strategy — A focus on understanding how data analysis impacts business decisions, strategy, and growth, showcasing my ability to align technical skills with business goals. Process Optimization & Efficiency — Passionate about discovering new ways to streamline office operations and enhance productivity through innovative tools and methods. Continuous Learning & Professional Development — Actively pursuing opportunities to improve skills in data analysis, project management, and leadership, staying updated on industry trends and best practices. JOSEPHINE ISEH -