Josephine Iseh

With over 7 years of professional experience in administrative support, customer relations, and operations management, I’ve developed a reputation for being a highly organized, reliable, and solutions-driven professional who thrives in fast-paced, dynamic environments.

At Guardian Healthcare HMO, I served as a Customer Care Representative, managing over 100+ inbound calls daily. I efficiently handled client concerns, resolved issues, and escalated complex cases while maintaining high service standards and supporting team operations behind the scenes.

Later, at Arubah Pharmacy, I transitioned into a Support Representative role, where I not only helped manage and dispense healthcare products but also played a key role in reducing customer complaints by 30% through clear communication and proactive client engagement.

Currently, I work with Dayfigurez Consult as an Executive & Strategic Admin Lead, where I provide executive-level support in calendar and schedule management, CRM oversight, project coordination, and client onboarding. I serve as a bridge between internal teams and external stakeholders, helping streamline workflows and ensure that operations run smoothly. I also contribute to strategic planning sessions and workflow automation projects to increase overall efficiency.

• Scheduling & Communication: Google Calendar, Calendly, Zoom, Microsoft Teams, Skype
• CRM & Client Management: HubSpot, Intercom, Zendesk
• Operations & Collaboration: Notion, Trello, Google Workspace, Slack

• Strong executive and administrative support capabilities
• Attention to detail, with the ability to juggle multiple tasks seamlessly
• A proactive mindset—I anticipate needs, solve problems before they arise, and take initiative without being asked
• Proven experience working independently, while being a collaborative team player
• Absolute professionalism, discretion, and client-first communication

I take pride in being the calm, structured presence behind operations, ensuring that leaders and teams have the support they need to focus on big-picture goals while I manage the details that keep everything moving.

If you're seeking an executive assistant or administrative support professional who blends efficiency with empathy, I will be glad to contribute to your success.