Josephine
Arce - Angue
Customer Service expert
Mobile #-
Education
1985 - 1989
Bachelor of Mass Communications
Pamantasan ng Lungsod ng Maynila
Languages
Tagalog Native
English | Advanced
Experience
Jan 2019 - Dec 2024
Customer Service Associate
Telsco Services Int’l / Telstra
Voice/Live Chat
Provided high-quality customer support through voice and non-voice
channels (phone and live chat), assisting customers with inquiries
about Telstra products, services, and billing. Resolved basic technical
issues related to Telstra’s network, devices, and internet services
Processed account updates, payment arrangements, and plan
changes
Strong Communication Skills, both verbally and in
writing. Demonstrates patience, especially when
dealing with difficult or frustrated customers. Can easily
adjust to changing situations and customer needs
Commit
to
meeting
deadlines
and
fulfilling
responsibilities consistently. Displays upbeat attitude
that has contributes to customer satisfaction and team
morale. morale.
May 2017 - Dec 2018
Customer Service Assistance
WNS GLOBAL SERVICES
PHILIPPINES INC
Assisted customers with inquiries related to motor insurance policies,
including policy details, renewals, premium payments, and coverage
options Handled claims processing, including logging claims,
explaining the claims procedure, and providing updates on claim
status.
June 2015 - Jan 2017
Inbound Customer Service Representative/Mobile for Obama
Phones and Postmates Delivery
TASK US
Assisted customers with their Mobile account updates, service
modifications, and basic troubleshooting technical issues.
Mar 2011 - Feb 2015
Customer Service Role/ DirecTv and Dish Network
Convergys Phils
Assisting customers with inquiries about Direct TV and Dish Network
products, services, and billing. Loyalty team - Engage with customers
who request cancellations or express dissatisfaction. Identify and
address customer concerns to retain their business. Provide tailored
solutions such as discounts, upgrades, or service adjustments.
Skills
Team Work
Time management
Customer Service Champion
