Josephine A. Angue

With an excellent communication skills and knows how to engage with customers effectively via chat, email, and phone to resolve inquiries and offer solutions. I am quick in identifying issues and providing efficient resolutions to enhance customer satisfaction. I know how to empathize and understand my customers' concerns and provide a positive experience in every challenging situation

One of my greatest strengths in customer service and sales is patience. I understand that every customer interaction is unique—some may need extra time to explain their concerns, while others may be frustrated or uncertain. I remain calm, listen attentively, and guide them toward a solution without making them feel rushed.

I'm an expert when it comes to empathy. For me, great customer service is all about understanding people. I always try to put myself in the customer's shoes—whether they’re frustrated, confused, or just need a little guidance or help. I listen, respond with care, and always do my best to make their experience a positive one and make them smile