Joseph Piam

Joseph Barigbomeh Piam - |- SUMMARY A proactive and detail-focused Virtual Assistant with extensive experience in customer-facing roles, sales, and administrative support. Proficient in lead generation and optimizing operations to boost productivity. Skilled at fostering strong relationships, improving workflows, and delivering exceptional customer experiences. Tech-savvy, highly organized, and dedicated to achieving impactful results. Ready to enhance your team’s efficiency and success with a reliable, results-oriented approach. EXPERIENCE October 2024 – Present ● ● ● ● ● ● Played a pivotal role in lead conversion, securing 7 contract signings and 4 closed deals, driving significant revenue growth. Developed and implemented strategic outreach campaigns to enhance engagement and improve conversion rates. Engaged with homeowners to assess their readiness to sell, fostering strong relationships to ensure smooth transitions to the acquisitions team. Managed and optimized lead appointments, streamlining the process for both homeowners and acquisition managers. Executed targeted text campaigns using platforms such as BatchLeads and LaunchControl, generating high-quality leads that directly contributed to deal closures. Maintained accurate and up-to-date customer records within CRM systems, ensuring seamless communication and an exceptional client experience. August 2023 - September 2024 ● ● ● ● Cultivated strong customer relationships through effective communication, resulting in high conversion rates. Consistently surpassed appointment-setting goals, driving an average of 25 monthly sales. Maintained a professional and empathetic approach, delivering a positive and customerfocused experience. Utilized CRM software to manage and track leads, ensuring timely follow-ups and achieving a 20% response rate. March 2022 - June 2023 ● ● Managed and maintained accurate records in CRM systems, facilitating efficient follow-ups and a streamlined customer experience. Engaged in targeted customer outreach to generate interest in rent-to-own ● ● properties, achieving high conversion rates. Delivered outstanding customer support by promptly addressing inquiries and resolving concerns to enhance satisfaction. Assisted clients through the registration process, ensuring seamless access to property listings. June 2021 - February 2022 ● Led the design and development of the Vehicle Maintenance Facility, overseeing all aspects of the project and managing a multidisciplinary team. ● Supervised the preparation of data sheets, specification drawings, and other essential documentation. ● Collaborated with the team to develop and coordinate the project execution schedule. ● Provided on-site support, ensuring seamless project implementation and adherence to quality standards. June 2019 - December 2019 ● Designed, modeled, and conducted failure analysis of welded steel storage tanks using AMETank software. ● Performed design, modeling, and failure analysis of various pressure vessels utilizing PV Elite software. ● Developed detailed plant models using PDMS (Plant Design Management System) software for efficient project planning and execution. EDUCATION 2020 SKILLS & INTERESTS Sales & Negotiation | Lead Generation & Nurturing | Inbound Sales | Cold Calling | Effective Communication & Rapport Building | Problem-Solving & Critical Thinking | Microsoft Office Suite & Google Workspace) | Mechanical Design, Modeling & Analysis Tools (AutoCAD, SolidWorks, PV Elite, AMETank, Caesar II) | Plant Design & Engineering Tools (PDMS, E3D) | CRM Tools (Salesforce, HubSpot) | Real Estate & Lead Generation (PropStream, BatchLeads, LaunchControl, Investor Lift, Zillow) | Marketing & Automation (Inwise) | Virtual Assistant & Productivity Tools (Slack, Asana, Trello, ClickUp) | Email & SMS Campaign Tools (Inwise, Roor) Marketing and Operations, Data Analysis, Customer Experience, Business Development, and Entertainment.