Joseph Piam

I’m a proactive and detail-oriented Virtual Assistant with a solid track record in customer-facing roles, lead generation, sales support, and administrative assistance. Over the past few years, I’ve developed and executed outreach strategies, managed CRMs, and supported sales pipelines remotely, helping businesses optimize operations and deliver exceptional customer experiences.

In my current role at Offer Heroes, I play a key part in the sales process engaging homeowners, setting qualified appointments, and managing leads to ensure a smooth handoff to acquisition managers. My efforts have directly contributed to 7 contract signings and 4 closed deals, supported by tools like BatchLeads and LaunchControl, where I design and execute SMS campaigns to generate and nurture high-quality leads. I also ensure customer data is always current, clean, and properly organized within CRM systems.

Previously at Insurance Supermarket International, I worked full-time in a high-volume telemarketing role. I regularly exceeded appointment-setting targets by building rapport with clients, maintaining an empathetic tone, and handling objections with professionalism, averaging 25 monthly sales appointments. I used CRM software to track leads and schedule timely follow-ups, maintaining a consistent 20% response rate.

At Affordable Rent to Own, I further honed my skills in customer communication and outreach by guiding clients through property listing platforms, assisting with registration, and managing follow-ups. My work led to strong conversion rates, especially in the rent-to-own housing sector, where personalized support is crucial.

Before transitioning into virtual and sales support roles, I also gained hands-on experience in mechanical engineering and design, where I led and contributed to various industrial projects. This background developed my analytical thinking, technical precision, and structured workflow qualities I now apply in virtual work settings.

My technical toolkit includes a strong command of CRMs like Salesforce and HubSpot, real estate platforms like PropStream and Zillow, productivity tools like Slack, Trello, ClickUp, and marketing systems like Inwise and Roor. I’m also skilled in Microsoft Office Suite, Google Workspace, and various communication platforms.

I’m highly adaptable, tech-savvy, and self-motivated qualities that make remote collaboration smooth and efficient. Whether it’s helping a team stay organized, converting leads, or delivering top-notch support, I bring energy, structure, and a customer-first mindset to every task.