Joseph Peter Lazzaretto

Joe Lazzaretto Email:-| Phone: - Professional Summary Customer Success professional with extensive experience in account management, client onboarding, and relationship building. Adept at using CRM tools like Salesforce to manage customer lifecycles, resolve challenges, and drive retention. Passionate about helping customers maximize value through innovative solutions and creating strong connections that lead to brand advocacy. Excited to contribute to a growing SaaS company and foster success for clients worldwide. Professional Experience Account Manager Trex Company – Northern California -) • • • • • Successfully onboarded new clients, ensuring they understood and utilized Trex products to their fullest potential. Used Salesforce to manage customer relationships, track interactions, and analyze data for six years, streamlining workflows and improving customer satisfaction. Developed remote engagement strategies during the pandemic, leveraging tools like Zoom to deliver training sessions and ensure consistent client support. Built strong client relationships that led to long-term loyalty and increased retention, achieving a 15% improvement in customer satisfaction scores. Collaborated with internal teams to prioritize client needs, address concerns, and identify opportunities for growth. Sales Manager Capital Lumber Company – Tangent, OR -) • • • Directed a team of 10 sales representatives, focusing on professional development and creating strategies to exceed sales goals. Spearheaded initiatives to improve customer acquisition and retention, resulting in a 20% increase in market share. Designed client-focused solutions to address specific challenges, enhancing customer satisfaction and revenue growth. Remote Space Host OVER the Reality – Remote -) • Hosted weekly Twitter Spaces for two years, building an engaged global audience of businesses and creators in the augmented and virtual reality space. • • Onboarded participants and created clear instructions and resources to ensure smooth engagement with the platform. Worked closely with a small, agile team to plan content, create promotional materials, and foster community growth. Key Skills • • • • • • Customer Success & Retention: Expertise in onboarding, relationship management, and reducing churn. CRM Proficiency: Extensive experience with Salesforce, adept at leveraging data to drive customer satisfaction. Remote Communication: Skilled in virtual tools like Zoom and Microsoft Teams for training and engagement. Digital Marketing Insight: Familiar with marketing concepts and platforms like Mailchimp, Klaviyo, and Shopify. Content Creation: Experience creating training materials, guides, and engaging digital content. Problem-Solving: Strong ability to address customer challenges and deliver tailored solutions. Projects & Achievements • • • Designed and delivered virtual product training sessions during the pandemic, transitioning to a fully remote format without compromising quality. Increased market share by 20% as Sales Manager by developing innovative customerfocused sales strategies. Successfully hosted over 100 Twitter Spaces, fostering digital communities and enhancing engagement. Education Bachelor of Science (B.S.) in Economics University of Oregon – Eugene, OR (1991) Certifications • TEFL Certification (2024) Why I’m Excited About Customer Success I love creating strong connections with customers and helping them achieve success with products and services. It’s incredibly rewarding to see clients not just satisfied but excited to advocate for the brand because they’ve experienced real value. I thrive on making every customer feel supported and ensuring they reach their goals.