Joseph Owoyemi

Joseph Owoyemi 45 Oluwo Odikan Street, Ikorodu Lagos. Phone: (- | E-mail:- SUMMARY A proactive and result driven customer service professional looking to take on additional responsibilities in a sales company. Three years of experience managing phone and in-person queries in sales where I applied problem-solving and creative expertise to maintain a 95% satisfaction rate. Proficient use of customer relationship management tools like Freshdesk, billing customers’ orders and following up on requests. EXPERIENCE Deekay Group of Companies March 2021 till Present Customer Sales Representative • • • • • • Respond to all live customer queries via Phone, email and chat, ensuring a high level of customer satisfaction. Identify and resolve customers issues about products/services and escalate complex problems to higher tiers of support. Conduct outbound calls to prospective customers to introduce products/services, generate leads and set up appointments for sales team. Ensure achievement of agreed-upon sales targets and outcomes within schedule. Document customer interactions effectively on the CRM system. Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction. Premier Producers Group March 2019- January 2021 Cold Calling/Appointment setting • • • • • • Made outbound calls to business clients to set appointment using VICI dial. Received inbound calls from prospective customers. Communicated with vendors via email regarding future appointment. Maintained accurate records of all customers interaction on CRM system. Generate and qualify leads Performed administrative task when necessary. Oxford Properties Group March 2018- January 2019 Lead generation specialist • • • • • Developed sales leads through internet leads and cold calling. Answered all customer questions related to products, services and pricing. Made initial contacts qualified customers to set appointments for sales team. Worked directly with sales and marketing team to identify quality leads. Gathered information to determine best possible candidates for products and services. Education Qualifications History and Strategic Studies, Masters of Arts 2019 – 2020 University of Lagos, Akoka, Nigeria. (70%) Adekunle Ajasin University, Akungba, Nigeria. 2013 - 2017 B.A History and International Studies (66%) Certification Jobberman’s Soft Skills Training (October, 2020) Certified Customer experience Professional (November 2021) Skills • • • • • • • Problem-solving Empathy Emotional intelligence Excellent communication Microsoft office proficiency Excellent interpersonal skill Point-of-sale proficiency