Joseph Olaes

Joseph Obana Olaes 001 P. Guevarra Extension, Brgy. Pagsawitan Sta. Cruz, Laguna Philippines 4009 Mobile:- E-mail:- Objective To be given the opportunity to have a position that will allow me to utilize my experiences and skills Career Highlights As a Medical Coding Specialist for Covantex, LLC. • Identify appropriate assignment of CPT and ICD-9 Codes for Physician and facility services provided in an Observation service setting, and Inpatient setting • Abstract additional data elements during the Chart Review process when coding, as needed • • Maintain a thorough understanding of assigned Client Coding specifics Perform Coding duties as appropriate according to pre-determined schedules • Review and maintain a record of charts coded, held, and/or missing • Provide documentation feedback to Providers, as needed, and queries physicians when appropriate • Maintain up-to-date Coding knowledge by reviewing materials disseminated/recommended by the QM Manager, Coding Operations Managers, and Director of Coding/Quality Management, among others As a Senior Customer Service Representative in Red Pocket Mobile • Has solved customer support concerns • Has maintained an excellent CSAT Average • Has had advanced technical support experience As a Digital Line/ Office Specialist under the Customer/Technical Support Department in RingCentral, Inc. • • Has solved customer support concerns Has maintained an excellent CSAT Average • • Has had advanced technical support experience Assists customers in the configuration of the online interface, provides tutorials to make the customer selfsufficient provides technical support for any VOIP issues process member requests regarding their account like billing and tracking of ordered and returned equipment • • As a Senior Processor in Integra Business Processing Solutions, formerly known as American Insurance Group (AIG) • Has processed 3500/week client insurance accounts • Has been a Subject Matter Expert (SME) for insurance processing for the past year • Has handled in-team training for new-hires • Took ownership in processing client accounts while insuring efficient and effective encoding of client data • Has been trained for various up-skill challenges that may be encountered on the operations floor • Has been tasked to take charge when the team supervisor is not around As a Customer Service Representative in KGB, formerly known as InfoNXX • Has handled directory assistance concerns from Americans all over US Joseph Obana Olaes Education October 2006, Bachelor of Science in Tourism with Majors in Hotel and Restaurant Management COLEGIO DE SAN JUAN DE LETRAN, Calamba City, Laguna Work Experience • Medical Coding Specialist o • Senior Customer Support Representative o • December 2006 to 2020 Customer Service Representative - InfoNXX o • September 2008 to May 2009 Manager/Co-owner - RonJas Computer Shop o • June 2009 to February 2010 Business Processing Associate – Integra Business Processing Solutions o • April 2010 – September 2011 Senior Business Processor – Integra Business Processing Solutions o • December 2011 – July 2012 Digital Line/ Office Specialist – RingCentral, Inc. o • December 2012 – July 2019 August to December 2007 OJT – Splash Mountain Resort and Slide and Dive Resort o February to March 2005 and December 2005 to March 2006 Extracurricular Activities Member – TAU GAMMA PHI TRISKELION GRAND FRATERNITY; GRAND TRISKELION-; Basketball Varsitarian, Colegio de San Juan de Letran-; Member- Society of Tourism and HRM Students, Colegio de San Juan de Letran since 2001; President – Sports Club, South Hill School Inc. Awards Most Outstanding Citizen (Bay, Laguna) – Awarded by the Town Mayor (July 2006) Most Outstanding Grand Triskelion -) (Bay, Laguna) Most Valuable Player (Basketball), Mythical Team, Mythical Five (selection) – 2003 (Bay, Laguna) Rookie of the Year (Basketball) – 1996 (Bay, Laguna) Most Valuable Player – Friendship Games, SHSI Delegation-