Joseph Ochiga

JOSEPH, OCHIGA DANIEL --Personal Profile Result-oriented and dependable IT support enthusiast with a passion for maintaining secure, efficient, and user-friendly digital environments. A collaborative team player driven by a strong sense of responsibility, continuous learning, and technical excellence. Highly motivated to develop professionally while contributing to dynamic organizations through prompt issue resolution, proactive system monitoring, and outstanding user support. My faith in Jesus Christ is the foundation of my integrity and approach to service. I strive to be a conduit of peace, patience, and excellence in every task I undertake. Education 2021 - B. Sc (Hons) Computer Science Benue State University, Makurdi Work Experience ➢ July 2023 – Present - Technical Support Engineer Tek-Experts, Lagos • • • Troubleshoot Windows Operating System issues like Windows installation, file sharing, driver related issues, manage Windows user profile etc. Manage and troubleshoot Microsoft Exchange, IMAP and POP3 servers via Outlook365 Manage and troubleshoot Office applications like Word, Excel etc. ➢ February, 2022 – February, 2023 - National Youth Service Corps (NYSC) ➢ September, 2021 – February, 2022 - Digital Support Specialist Accion Microfinance Bank, (HQ) Lagos • • • Troubleshoot customer login and access issues across all digital platforms, including mobile banking apps, web banking applications, and USSD services for branches nationwide. Collaborate closely with Business and IT teams to strategize and ensure timely resolution of customers’ issues Monitor the performance and availability of the bank’s self-service digital platforms, ensuring optimal functionality of mobile apps, web banking, and USSD channels ➢ September, 2018 – March, 2019 - Intern Computer Warehouse Group (CWG), Lekki • • Gained exposure to various technologies and real-world IT operations. Mentored by a senior developer, receiving hands-on training in Java and the Spring framework. • • Developed a User Application API and implemented full CRUD operations. Utilized tools and technologies including Tomcat Server, IntelliJ IDEA, Java, Spring, and MySQL. • Learned to adapt and collaborate effectively in professional environments. ➢ January, 2014 – November, 2014 - Machine Operator Lucky-Steel Company Limited, Ogun State Skills ✓ Interpersonal skills at all levels ✓ Operating Systems [Linux (Kali and Ubuntu) OS and Windows OS] ✓ Linux Shell Scripting Basics ✓ Wireshark basics ✓ Logical & Structural thinking ✓ Teaching Certifications ✓ Cisco Security Operations Center (SOC) ~ Coursera ✓ Introduction to Cybersecurity ~ Cisco SkillsforAll ✓ Kali Linux Fundamentals ~ Cybrary Personal Interests ✓ Technologies ✓ Cybersecurity ✓ Linux Operating System Hobbies ◆ Creative Thinking ◆ Football ◆ Research ◆ Singing (Gospel) ◆ Traveling Handles ◆ https://github.com/danieljosephochiga ◆ https://twitter.com/onefiochi_josef ◆ https://www.linkedin.com/in/onefiochi-josef