Joseph Ochiga

With over 3+ years of hands-on experience in customer support and technical troubleshooting, I specialize in assisting users with Microsoft Office tools, Windows operating systems, and day-to-day tech challenges. I provide live phone, chat, and email support, resolving issues related to Office 365 (Word, Excel, Outlook), user account management, network file sharing, Windows OS installations, and updates. My approach is compassion and patience, ensuring customers feel confident and supported.

I have worked directly with users, managing support cases daily, tackling issues such as login/authentication errors, MFA, Windows installation, application crashes, system lag, and account escalations. I leverage tools like Microsoft Authenticator, Exchange Online, IMAP & POP3 server and PowerShell to resolve user pain points efficiently. My background spans hybrid IT infrastructure, ticket handling, and effective documentation, backed by certifications in Microsoft 365, Azure Fundamentals, and Google IT Support