I have been doing customer support over the phone for 8 years, Three of those years as a supervisor/team leader and I am very comfortable conversing in English. I have experience in all areas of phone support such as sales, technical support, billing, appointment setting, lead generation, etc. I also have almost 5 years of experience as a Real Estate and mortgage Virtual assistant. I handled outbound and inbound calls, especially cold calling. I was tasked with email and Social media page management. Email marketing, Chat and SMS support for those companies. If you need additional information to help you identify my qualifications, please let me know.