Joseph Leyesa

Joseph B. Leyesa #84 M.K Lina St., Lipa City Batangas Philippines 4217-/- /- : OBJECTIVES: To be a part of a company where I could enhance my skills and capabilities; to apply my knowledge in a position and influential work environment. To learn new things. SKILLS: - Proficient in speaking/writing in English Great communication skills either speaking over the phone, live chat, or emails Expert handling multi-tasks job order Expert in using communication tools such as : Zendesk, Gorgias, Reamaze, Slack,etc With more than 5 years of experience using Shopify - Knows how to create/edit orders, resolve chargebacks/frauds, process refunds PERSONAL BACKGROUND: Birth date : Age : Birth place : Gender : Civil Status : Dec 2, 1987 34 Lipa City Batangas, Philippines Male Married EDUCATIONAL BACKGROUND: TERTIARY: College Graduate - Diploma in Information and Technology STI COLLEGE – Lipa, Lipa City - SECONDARY: The Mabini Academy, Balintawak , Lipa City- PRIMARY: Lipa City South Central School, Granja Lipa City- Work Experience : Company name : TeleTech Lipa for Telstra Philippines (6 years ) Company Description : Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets. Company Address: Level 2 & 3 Robinsons Place Lipa Mataas na Lupa,Lipa City, Batangs. Date: Sept 2012 - Sept 2018 1. Billing Specialist : Assisting customers with mobile phone, home internet/home phone, wireless broadband billing overcharges, payment arrangement, right planning, 2. Online Team : Part of the online team who’s managing customers pre/post orders of mobile phones, home internet/home phone, wireless broadband 3. Sales Associate : Accepting and making calls to offer right planning for the customers. 4. Online Registration : Assisting customers with “Online Registration”. Guiding and walk the customer’s through. More on Website Navigation Assistance. 5. Email Support : Receiving and Sending out emails using Microsoft Outlook/Office for online orders, schedule plotting, analysis of metrics & scores, etc. 6. HomeBased Background Jobs : SEO Business Listings and Keyword Research Tools. 7. Basic Technical Support : Have some basic technical support for Mobile and Home Internet services. 8. Call OutBound Support: Became part of a team who’s doing outbound calls to unsatisfied customers and look for alternative options to change it an advocate customers experience. E-Commerce Experience Company name : Pluto99 / SkullObsessed - selling Skull collection items such as rings, mugs, home decorations, etc. (Jan 2016- March 2017) Company Description : E-commerce – Email/chat support, order fulfilment/tracking System tools involved : Time doctor, Slack, Zendesk, AliExpress, Shipfusion, Shopify,Dropified, etc. Company name : Ivy and Fig - - selling online items based in Florida, we sell rings, jewelries, etc and track customer’s order, process orders, etc. (April 2017 - Oct 2018) Company Description : E-commerce -– Email/chat support, order fulfilment/tracking System tools involved : Hubstaff, Slack, Reamaze/Zendesk, AliExpress, Shipfusion, Shopify,Dropified, etc. Company name : DeepOrigins - selling positivity charms, meditations, healing yantra ites, etc. (Dec 2018 - Feb 2020) Company Description : E-commerce– Email/chat support, order fulfilment/tracking System tools involved : Hubstaff, Slack, Gorgias, Oberlo, Asana, AliExpress, Shopify, Google Docs etc. Company name : Sabinetek - selling Audio equipment like mic for Vlogging, earphones, etc. (June 2020- Jan 2022) Company Description : E-commerce – Email/chat support, Technical support, Order fulfilment/tracking System tools involved :, Slack, Shopify, Guru, EasyPost, etc.