Joseph L. Cortes

RESUME Joseph L. Cortes Address: Barangay San Jose Purok 2, Kauswagan RD, Talamban Cebu City, Philippines 6000 Email Address:-Contact No:- Career Objective To develop my customer service representative skills in a challenging environment, working by example and providing the best customer experience. Professional strengths: Detailed, action oriented and Organized Posses Analytical skills to optimize the use of data to uncover customers needs Comprehensive knowledge of the techniques and processes of providing customer care services Developed and sustaining positive relationship with customer satisfaction Ability to work effectively and efficiently in a customer service team environment Ability to set goals and meet objective of the organization Extremely productive in a high volume, high stress, environment Always Highly competitive, and disciplined Highly motivated to work and strive to meet the targets and and disciplined SKILLS Excellent customer service Self-starter with strong initiative Dedicated work ethic Team Player, People person Good in oral and written communication in English Can work under pressure Can handle things with less supervision Work Experience: Company: Convergys Cebu TGU Comcast – American Telco Address: TGU Bldg Cebu IT Park, Cebu, Philippines Dec 2007 – May 2014 Company: [24]7 Customer Philippines inc. At&t – American Telco Address: 6th floor Eblock3 Bldg, IT Park, Cebu City August 2016 – April 2018 EDUCATIONAL BACKGROUND Collegiate: University of San Carlos - Bachelor of Arts in Computer Science Juan Luna Ave., Mabolo, Cebu City Philippines Secondary: Sacred Heart School for Boys 1993 – 1997 Elementary: Sacred Heart School for Boys 1987 - 1993 PERSONAL DATA Age: 38 years old Birth date: March 23, 1980 Birthplace: Cebu, Philippines Gender: Male Marital Status: Married Citizenship: Filipino REFERENCE Mr. Aquiles Rojo Inocian Team Leader – [24]7 Customer Philippines Inc. Cebu IT Park, Cebu, Philippines- Mrs. Daisy Valdez Former Customer service representative Convergs Cebu Cebu IT Park, Cebu, Philippines- Mrs. Dolor Bisuela Team Leader- Convergys Cebu Cebu IT Park, Cebu, Philippines-