Joseph L. Cortes

· Comprehensive knowledge of the techniques and processes of providing customer care services

· Possess good analytical, logical and communication skills

· Ability to work effectively and efficiently in a customer service team environment

· Excellent team player with good leadership skills

· Ability to set goals and meet objective of the organization

· Extremely productive in a high volume, high stress, environment

· Highly competitive, self-starter with a can-do attitude, organized, and disciplined

· Has the ability to influence people to aim high and exceed target metrics.

· Has good interpersonal skills and flexible in dealing with people