Joseph Isip

Joseph Bryan Isip Sales Manager , Customer Service, Payroll assistant and Executive VA A self-motivated and organized individual with over five years of experience seeking a position in your company that will allow the utilization of excellent communication skills and friendly, patient demeanor - - EDUCATION 121 Avocado St, Olongapo, Philippines SKILLS 2 Year Course in Computer Technology Asian Institute of Computer Studies Proficient at all MS applications 06/2015 - 06/2017, Excellent in written and verbal communication skills Trained in Self-Paced learning approach WORK EXPERIENCE Customer Care Representative iQor Leadership Support Sales Customer Service Technological Savvy Administrative Assistance 12/2017 - 12/2018, Achievements/Tasks Provided support for mobile and internet services, assisting customers with billing, technical issues, and service inquiries. Ensured fast and helpful responses through calls, chat, and email. Customer Service Representative Concentrix 01/2019 - 07/2019, Provided support for mobile and internet services, assisting customers with billing, technical issues, and service inquiries. Ensured fast and helpful responses through calls, chat, and email. Australian and US E-commerce Customer Service Representative VXI Global Holdings 07/2019 - 04/2022, Assisted customers with orders, returns, and product inquiries for Australian and US online stores. Handled support via chat, email, and calls, ensuring smooth and friendly service. Training Specialist Buwelo BPO Solutions 04/2022 - 04/2023, Conducted onboarding and skills training for new and existing staff. Created training materials, led sessions, and supported team development to improve performance and productivity. Executive and Sales Virtual Assistant Dreams at Work LLC 05/2023 - 06/2025, Salt Lake City, Utah Managed inquiries, scheduled calls, and assisted with puppy sales. Handled customer communication, maintained records, and supported daily operations to ensure a smooth buying experience. CERTIFICATES Six Sigma Yellow Belt Virtual Assistant Training Real Estate Virtual Assistant Training LANGUAGES English Tagalog Native or Bilingual Proficiency Native or Bilingual Proficiency