Joseph Ibitomi

JOSEPH IBITOMI No3, Student Villa, Kuje Road, Gwagwalada Abuja., Abuja, Nigeria,-,-,-| www.linkedin.com/in/josephtimothy1 | rb.gy/plw9dp Career Objective Detail-oriented professional with experience in administration and Customer service, seeking an administrative assistant role to leverages strong organizational skills, excellent communication and proficiency in office system. Committed to supporting directors, managing schedules and enhancing client relations in a fast-paced environment. Skill Summary • Data Analytics & Visualization: Power BI, Google Analytics • Tools: Asana, Trello, MS Office Suite (Excel, PowerPoint, Word, Outlook), Google Docs, Sheets, Calendar, Canva • Soft skills: Excellent communication, People management, Problem solving, Attention to detail, Time management, Meeting Coordination and Minute taking, Verbal & Written Communication • Technical skills: Data Entry and Management, Email Management, Calendar management, Graphic Design, Customer Service, Social media management, Professional Experience CUSTOMER SERVICE REPRESENTATIVE 2024 – 2025 Queens Meal Foods, Mararaba Nasarawa. • Recorded daily deliveries and shipments for 30+ orders, ensuring 100% inventory accuracy of sales item • Maintained accurate customer records in the CRM system while interacting with other departments to ensure customer service objectives were met • Achieved 90% customer satisfaction rating thereby increasing sales weekly by 30% ADMINISTRATIVE ASSISTANT 2023 Command Day Organization, Bauchi, Bauchi State • Managed scheduling and file organization for 20+ staffs improving office efficiency by streamlined record access • Utilized G-suite and MS office Suite to manage correspondence and schedules for 20+ staff and stakeholders • Supported event planning by drafting promotional updates for school events, increasing attendance by 10% • Delivered timely and accurate updates via email and verbal communication, strengthening team collaboration. • Maintained confidential students’ staff and stakeholder’s records with discretion ensuring compliance with privacy standards • Prepared financial records and supported budget management with data-driven insights. Certifications • Virtual Assistant (ALX) • Diploma in Customer Service (Alison) • Data Visualization with Power BI Projects Supermarket Sales Forecasting: Developed predictive models to optimize inventory levels and pricing strategies. Tools used: MS Excel, Executive Sales Dashboard: Provided insights from raw sales data to show sales outcome and exponents Tools used: MS Excel, Power BI Education Bachelor of Science (B.Sc.) – Microbiology University of Cross River, Calabar, Nigeria Additional Information • Languages: English (Fluent) • Interests: Fintech innovations, AI ethics, Blockchain technologies Referees To be provided upon request 2016 – 2021