Joseph Henry Pico

Blk 8a Lot 20 Denmark St Macaria Ave San Pedro, Laguna Mobile:- E-mail:-Skype: live:josephhenry.pico / josephpico21 Joseph Henry D. Pico Career Objective: To be able to work in a corporate establishment wherein I can apply my marketing skills, utilize my previous experience and the education I already acquired. Work Experience: Real Estate Investor Cold Calling, Lead Management, Ringless Voice mail, Text Messaging Campaign, Social Media Manager and SEO March 15, 2018 –May 20, 2020 Operations Support Unit Manager Capital One Philippines Support Services Corporation Northgate Alabang July 28, 2014 – May 10, 2018 British Telecommunications Customer Service Associate First Source Limited Northgate Alabang August 28, 2012 – December 02, 2013 Sprint Sales coach / Sales Professional Stream Global Services Northgate Alabang March 22, 2007 – October 15, 2011 DirecTv Customer Service Representative Convergys Alabang August 10, 2009 – November 28, 2009 Sprint together with Nextel Customer Service Representative Convergys Alabang March 22, 2007 – August 10, 2009 Professional Experience: Trouble shooting skills Outbound and Inbound selling Banking and finance Provide prompt and courteous customer service in a call center setting Perform data entry documentation Extract and analyze data Provide solutions for billing and other customer related concerns Coach colleagues who are not hitting the desired goal Supervise outliers Trainings: Critical Thinking and Problem Solving Capital One Philippines Support Services Corporation Northgate Alabang September 19, 2017 – September 21, 2017 Effective Presentation Skills Capital One Philippines Support Services Corporation Northgate Alabang July 5, 2017 – July 7, 2017 Your First Leadership Journey Capital One Philippines Support Services Corporation Northgate Alabang October 17, 2016 Personal Productivity Capital One Philippines Support Services Corporation Northgate Alabang October 18, 2016 Capital One Coaching Conversations Capital One Philippines Support Services Corporation Northgate Alabang October 19, 2016 Managing Complex Conversation Capital One Philippines Support Services Corporation Northgate Alabang October 20, 2016 Communicating with Impact Capital One Philippines Support Services Corporation Northgate Alabang October 21, 2016 Microsoft Excel Capital One Philippines Support Services Corporation Northgate Alabang September 21, 2016 – September 23, 2016 Personal Data: Age: 34 Birthday: March 21, 1985 Education: College degree Course: Bachelor of Arts and Sciences Major in Marketing Corporation and Communication School: San Beda College Mendiola Manila Status: Single Nationality: Filipino Religion: Roman Catholic Father: Henry C. Pico Mother: Mirasol D. Pico I certify that all the information said is true and correct with the best of my knowledge and ability. Joseph Henry D. Pico