Joseph Gerard Paul Alegado

JOSEPH GERARD PAUL ALEGADO CUSTOMERS ACCOUNT EXECUTIVE PROFILE CONTACT - joseph.gerard.paul.alegado1- 1st St. Ecoland Phase 1 Davao City, Philippines To follow SKILLS Customer Service Ability to Work in Team Communication skills Time Management Leadership Dynamic Customer Account Executive with a strong foundation in customer service and a commitment to enhancing customer satisfaction. With a recent degree in Information Technology, equipped with effective communication and teamwork skills that drive collaborative success. A proactive approach to problemsolving ensures timely and efficient resolutions. Eager to leverage technical expertise and customer-centric strategies to deliver exceptional support and contribute positively to team objectives. WORK EXPERIENCE VXI Global Holdings BV - Centrale Customers Account Executive OCTOBER 2024 - PRESENT As a Customer Account Representative at Comcast, I provided technical support to customers, troubleshooting issues with cable, internet, and phone services. I also helped sell Xfinity products, including mobile lines, and ensured customers received the best solutions for their needs. Infinity Hub: Digital Marketing Agency Full stack Developer (Internship) FEBRUARY 2024 - MAY 2024 Developed an Inventory Accounting Management system for Man Pro using React.js, Tailwind CSS, Inertia.js, and Laravel. Effective Communication Critical Thinking Web Development Computer Skills Email management Outbound Siblings Solutions | Customer Service Representative April 2020 - November 2022 We handle calls from different countries and cater to their concerns and inquiries about US Visa applications. Basically, they call us to ask about the process or request an update regarding their application. Inbound calls Sales processing Profile creation EDUCATION Scheduling appointment Email management Live chat support Bachelor of Science in Information Technology Holy Cross of Davao College | Davao City, Philippines 2019 -2024 Humanities & Social Science Senior High School - Grade 11 -12 | University of Mindanao Tagum College | Tagum City, Philippines