Joseph Gerard Paul Alegado

I am a dedicated and versatile professional with experience in customer service, technical support, and virtual assistance. I currently work as a Customer Account Executive, where I handle inbound and outbound calls, emails, and live chats. My role involves assisting customers with billing concerns, troubleshooting internet and cable services, processing account updates, and ensuring a smooth and satisfying customer experience. I take pride in my ability to remain calm under pressure, empathize with customers, and resolve issues efficiently and accurately.

I have strong communication skills, both written and verbal, and I am confident in managing customer interactions with professionalism and empathy. I’m also skilled in identifying sales opportunities and upselling services when appropriate, contributing to both customer satisfaction and company growth.

In addition to my customer service background, I have experience with general virtual assistant tasks such as data entry, managing schedules, organizing documents, creating reports, and handling email correspondence. My time management and attention to detail allow me to stay organized and productive, even while multitasking in a fast-paced environment.

From a technical perspective, I am proficient with a variety of tools including CRM platforms, Microsoft Office Suite, and Google Workspace. I also have a background in IT and web development, which gives me an edge in technical troubleshooting and understanding customer concerns related to software and internet issues.

Overall, I bring a strong combination of people skills, tech-savviness, and a proactive mindset. I’m always eager to learn new systems, take on challenges, and contribute to a positive and productive work environment.